Sai Ganesh Rao Bommaraju
London,United Kingdom
Summary
Dedicated professional with a strong background in communication and customer service, consistently demonstrating reliability and motivation. Proven collaborator with leadership potential, excelling in task planning and organization. Skilled in personalizing services and managing financial transactions, enhancing client engagement through live chat operations. Committed to delivering exceptional support to customers and staff, with a focus on advancing in client relations management.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Customer Service Executive
Intouch CX
Hyderabad
07.2022 - 12.2024
- Efficiently managed customer enquiries via email and chat, providing timely and accurate responses.
- Successfully resolved customer complaints following company guidelines, ensuring high service standards.
- Delivered clear product and service information to help customers resolve issues effectively.
- Collaborated with multicultural and multifunctional teams to exceed performance targets.
- Maintained strong written communication while handling customer queries.
- Intouch CX is a global leader in customer care outsourcing, specialising in data-driven and brand-specific customer experience (CX) solutions for top-tier brands worldwide.
Education
MBA - Business Analytics
University of East London
United KingdomSkills
- Communication skills
- Customer service excellence
- Team collaboration
- Reliability and motivation
- Leadership potential
- Task planning and organization
- Personalising services
- Financial transactions handling
- Live chat operation
- Customer and staff support
- Client engagement
Certification
- Excel: Advanced Formulas and Functions (2022)
- Power BI Essential Training
- Learning Cloud Computing: Core Concepts
Languages
Languages: Fluent in English, Telugu, and Hindi.
Intermediate
Declaration
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Sai Ganesh Rao Bommaraju
Timeline
Customer Service Executive
Intouch CX
07.2022 - 12.2024
MBA - Business Analytics
University of East London