SAI GANAPATHY SHANMUGAM
Hatfield,United Kingdom
Summary
Detail-oriented professional with expertise in MS Office, OCWMS, and RLOG. Proven ability to support customers and staff, manage customer complaints, and collaborate effectively within teams. Skilled in business planning, social media marketing, and inventory management. Committed to leveraging skills for enhanced business operations and customer satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Supervisor
Las Iguanas
Watford, Hertfordshire
01.2024 - Current
- Directed work of labourers and specialist team members to produce quality results.
- Improved workplace safety to reduce accidents and near-misses.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Organised team resources, resulted in improved project timelines.
- Estimated costs, generated reports, and maintained detailed records.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Handled cash transactions accurately, maintaining financial integrity of the establishment.
Analyst Intern
THE VERY GROUP
Wrexham, UNITED KINGDOM
05.2023 - 10.2023
- Directed daily operations to achieve maximum output and reduce costs.
- Liaised with customers and other departments to plan timely transportation of goods.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfil contract terms.
- Coordinated end-to-end supply chain operations for timely and cost-effective delivery of goods.
Customer Service Executive
HAVL HI-TECH SOLUTIONS
Chennai, INDIA
05.2019 - 05.2022
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Reduced customer wait times by adhering to call target timeframes.
Education
MASTERS OF BUSINESS ADMINISTRATION (MBA) - Business
Wrexham University
06.2022 - 01.2024
BACHELOR OF COMPUTER APPLICATIONS -
VELS University
High School Diploma -
SHEBHA Matric Hr Sec School
01.2017 - 04.2018
SSLC -
RPC Matric Hr Sec School
01.2015 - 04.2016
Skills
- MS Office
- OCWMS
- RLOG
- Customer and staff support
- Team collaboration
- Customer complaint management
- Business planning
- Social media marketing
- Inventory management
Certification
- HDCA
- MS OFFICE O365
- C
- C++
- TALLY
Languages
ENGLISH
TELUGU
TAMIL
Timeline
Supervisor
Las Iguanas
01.2024 - Current
Analyst Intern
THE VERY GROUP
05.2023 - 10.2023
MASTERS OF BUSINESS ADMINISTRATION (MBA) - Business
Wrexham University
06.2022 - 01.2024
Customer Service Executive
HAVL HI-TECH SOLUTIONS
05.2019 - 05.2022
High School Diploma -
SHEBHA Matric Hr Sec School
01.2017 - 04.2018
SSLC -
RPC Matric Hr Sec School
01.2015 - 04.2016
- HDCA
- MS OFFICE O365
- C
- C++
- TALLY
BACHELOR OF COMPUTER APPLICATIONS -
VELS University
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