Curious, collaborative researcher using data and metrics to demystify ambiguity for the purpose of bringing clarity in user centered solutions
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Research Analyst
MarketCast
London, UK
09.2024 - 03.2025
Conduct a mixed method research project for LEGO across 7 regions using focus groups, diary studies, and surveys to explore free-time activities
Insights led to 10 new adult-focused products, highly received by target users
Analyze survey data from 15 marketplaces for a study on 'Subscription Exhaustion' for Audible, informing a pricing strategy that boosted Audible audio book purchases by 10%
Create a dashboard using Tableau to provide the client with real-time insights on people's perception of the Audible brand and its competitors, highlighting key pain points and improvement areas across regions
Facilitate workshops with client teams to align research findings with marketing and ad campaign strategies
Insights Analyst and Researcher
The Financial Times
04.2022 - 12.2023
Company Overview: The Financial Times (FT) provides comprehensive coverage of global business, economics, and finance news
Analysed a dataset of 1.2 million subscribers to assess the performance of 28 newsletters at the FT, resulting in the evaluation and subsequent restructuring of newsletters to better align with audience needs
Led user behaviour analysis via interviews and quantitative data analysis on crosswords, boosting user engagement by 30%
Collaborated with Data Scientists and User Researchers to conduct a quantitative analysis of audio articles on the FT website and mobile app, resulting in a 10% increase in feature usage
Conducted A/B tests to measure the effectiveness of push notifications across various news categories on iOS & Android and its implementation resulting in a significant 60% boost in user engagement
Conducted end-to-end user journey audits and usability tests to conceptualise and develop 5 targeted onboarding paths, resulting in a 5% increase in annual subscriptions from trial users
Collaborated with Audience Research team to collect and analyse data from a 700-respondent survey, pinpointing key insights for optimising the FT Weekend Festival experience
The Financial Times (FT) provides comprehensive coverage of global business, economics, and finance news
Digital Analytics Consultant
Fifty-Five
10.2021 - 04.2022
Company Overview: A data consultancy enabling firms to leverage data and technology in the BrandTech space
Designed and implemented an analytics dashboard for Reckitt using DataStudio and Tableau to track key performance indicators (KPIs) for the complete product portfolio, resulting in a 15% improvement in sales forecasting accuracy
Developed KPIs for the e-commerce websites of Adidas, Reckitt and Gymshark using Google Analytics to measure their website and advertising performances, leading to a 30% increase in conversion rates
A data consultancy enabling firms to leverage data and technology in the BrandTech space
Market Research Analyst Intern
RelishWorks
07.2019 - 09.2019
Company Overview: A food innovation startup incubator
Designed questionnaires and produced targeted demographic research reports for 77 neighbourhoods, informing strategic decisions and identifying the optimal launch location for the Minimum Viable Product (MVP)
Created user personas and journey maps to address user pain points and craft recommendations and solutions in regard to Group Dining