Sahir Aseeb

• Supporting the provision of an efficient and effective Service Support – Service Desk function in accordance with best practice service management standard such as ITIL or SDI. This includes, but is not limited to, troubleshooting hardware, software, data errors, networking, and Trust staff support to identify problems with supported platforms and systems.
• Responsible for providing day to day support of specialist healthcare applications and local support services delivered by BCHC Digital Technology Services, including Electronic Patient Record and Patient Administration Systems, both remotely and where required at any of BCHC’s or its Partners service locations.
• Analyse and investigate all incoming calls though any communication channels to the Service Support Team to determine the course of action, i.e. accurately triage appropriate problems to the National Service Desk/ Supplier’s Service Desk or solve problems locally. This involves dealing with complex information and providing such information to the respective Service Desks electronically, co-ordinating support from the Training, Business Change and Technical Services Teams.
• Identifying trends and reoccurring problems for the focused attention of the Application Support Specialists as well as maintain appropriate logs and registers for reporting using service management tools. This will also include the inputting and manipulation data into specialist systems as used by the DTS Department.
• Provide a system administration function, setting up an appropriate system and monitoring to ensure all requests are dealt with, timely and accurately.
• Support and participate in all system upgrades, version changes and patches. Document all work as appropriate for reporting or documenting purposes. Partake in coordination activities, testing as appropriate.
• Investigate and monitor data quality within the system and liaise with users to ensure appropriate standards are met.
• Analysis of complex coding structure which determines levels of access, combinations need to be pulled together to ensure the user is able to access appropriate national systems to fulfil their daily tasks.
• Actively involved in DTS development project planning / review meetings that will have an impact on Business As Usual operations within the Service Support Team.

• Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
• Providing administrative support to 11 Midlands ICBS - Birmingham and Solihull, Black Country, Coventry and Warwickshire, Herefordshire and Worcestershire, Shropshire and Telford and Wrekin, Staffordshire and Stoke on Trent, Derby and Derbyshire, Leicester Leicestershire and Rutland, Lincolnshire and Nottingham and Nottinghamshire.
• Acting as a point of contact for teams, dealing and responding
  effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and
  autonomously.
• Supplying the relevant information required for financial management,
  supporting the head of department and teams by checking and sending
  invoices for payment.
• Running and collating reports which may include reports to the Board
  and senior management as required.
• Developing and maintaining effective electronic and paper filing
  systems, to ensure that information is kept securely and is accessible
  to other members of the team.
• Preparing agendas, taking minutes and distributing notes of meetings
  including typing up of group discussions and interviews as necessary.
• Working together with other administrators/PA's across the
  organisations to provide an effective network of communication
  including dealing with visitors to the base and being flexible to cover
  other administrators' general duties on the base.
• Assisted in project management activities, including planning, execution, and monitoring, to meet objectives and deadlines.

• To provide a welcoming, customer focused reception and administration service to all staff and visitors to the service, ensuring public waiting areas are tidy.
• To receive telephone calls, taking messages or redirecting to relevant personnel, as required. To be able to deal tactfully and effectively with crisis calls and calls of a highly sensitive distressing nature.
• To receive confidential information when liaising with referrers and clients and deal with the content sensitively, seeking guidance from the Team/Admin Manager, if necessary.
• Greet all service users attending out-patient/day services, recording their attendance and negotiating further follow-up appointments, using initiative & judgement to resolve appointment issues to role level.
• Responsible for incoming and outgoing post, parcels and supplies. Recording, signing and obtaining signatures for all recorded mail.
• Responsible for maintaining room booking diary in order to co-ordinate and monitor the bookings for all available rooms in the unit.
• Responsible for issuing and maintenance of keys, passes, alarms, telephones, pagers etc in line with trust procedures.
• To take prescription requests and arrange collection/delivery.
• To be responsible for sending out patient appointments on the trust electronic patient information system, to generate correspondence and to log and send out-patient letters in a timely manner as well as telephoning clients to remind of impending appointments.
• To work on own initiative with minimal supervision, prioritising own workload in line with objectives of the site Admin Lead/Support Services Manager.

• To provide a welcoming, customer focused reception and administration service to all staff and visitors to the service, ensuring public waiting areas are tidy.
  To receive telephone calls, taking messages or redirecting to relevant personnel, as required. To be able to deal tactfully and effectively with crisis calls and calls of a highly sensitive distressing nature.
  To receive confidential information when liaising with referrers and clients and deal with the content sensitively, seeking guidance from the Team/Admin Manager, if necessary.
  Greet all service users attending out-patient/day services, recording their attendance and negotiating further follow-up appointments, using initiative & judgement to resolve appointment issues to role level.
  Responsible for incoming and outgoing post, parcels and supplies. Recording, signing and obtaining signatures for all recorded mail.
  Responsible for maintaining room booking diary in order to co-ordinate and monitor the bookings for all available rooms in the unit.
  Responsible for issuing and maintenance of keys, passes, alarms, telephones, pagers etc in line with trust procedures.
  To take prescription requests and arrange collection/delivery.
  To be responsible for sending out patient appointments on the trust electronic patient information system, to generate correspondence and to log and send out-patient letters in a timely manner as well as telephoning clients to remind of impending appointments.
  To work on own initiative with minimal supervision, prioritising own workload in line with objectives of the site Admin Lead/Support Services Manager.

• Using IT knowledge and skills innovatively for practice development, education, research and administration.
• Undertaking additional duties as required, such as student recruitment and selection, assessments, tutorial support, supervision and curriculum development.
• Participating as a member of the PGCert Team by attending any meetings relevant to the role.
• Undertaking any additional tasks that may arise (from team meetings or other such source)
• Scheduled and arranged meetings, including booking venues and sending out timely notifications to attendees.
• Assisted in the preparation of reports and presentations for departmental reviews and stakeholder meetings.
• Managed correspondence with students, staff, and external contacts, ensuring timely and accurate responses.
• Provided administrative support for research projects, including data collection and document preparation.

• Put recorded messages and practitioners' diagnoses and recommendations into patients' files to track treatment and recovery progress.
• Handled sensitive patient information with discretion, upholding the highest standards of professionalism and ethics.
• Implemented an electronic filing system for patient records, enhancing efficiency and data retrieval speed.
• Managed patient appointments, coordinated schedules, and facilitated smooth operations in a busy medical practice.
• Entered patient and medical records onto company's system, documenting for organisational purposes and future reference.
• Processed patient admissions and discharges, providing comprehensive administrative support to clinical staff.
• Covered for sick or on-leave secretarial staff by completing pending tasks, answering correspondence and serving visitors to maintain smooth operations.
• Answered patients' questions in person, by email, or by phone.

• Put recorded messages and practitioners' diagnoses and recommendations into patients' files to track treatment and recovery progress.
  Handled sensitive patient information with discretion, upholding the highest standards of professionalism and ethics.
  Implemented an electronic filing system for patient records, enhancing efficiency and data retrieval speed.
  Managed patient appointments, coordinated schedules, and facilitated smooth operations in a busy medical practice.
  Entered patient and medical records onto company's system, documenting for organisational purposes and future reference.
  Processed patient admissions and discharges, providing comprehensive administrative support to clinical staff.
  Covered for sick or on-leave secretarial staff by completing pending tasks, answering correspondence and serving visitors to maintain smooth operations.
  Answered patients' questions in person, by email, or by phone.

• Communicating with patients over the phone while keeping composure, professionalism, and confidentiality.
• Assisting in the reception area, which involves interacting directly with patients.
• Receiving patient messages for team members and sending an email to the concerned team member with the patient's request details.
• Creating graphs and charts in Microsoft Excel that indicate how many patients attended their appointments and how many did not during the specified month.
• Managed office supplies, keeping detailed inventories and reordering products as required to maintain operational efficiency.
• Distributed office mail punctually, enabling timely responses to urgent letters and contracts.
• Answered phone calls promptly and professionally, resolving general queries and redirecting niche calls to relevant staff members.
• Kept confidential documents safely secured, maintaining adherence with GDPR and client confidentiality regulations.

• Making an excellent impression on each customer call by effectively and efficiently having the appropriate conversations to address their needs.
• The initial point of contact for clients of Ulster Bank, NatWest, and the Royal Bank of Scotland.
• Verifying that the client has completed all security checks.
• Resolving issues and establishing great rapport over the phone while offering a prompt, courteous, and competent service.
• Assisting customers meant working a variety of hours throughout the week, including on weekends and bank holidays.
• Completing routine banking tasks like transfers, balance enquiries, and payments.
• Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.

• To offer the Governance Team a secretarial and administrative service that is effective, efficient, and private while requiring little oversight.
• Typing and distributing private letters on schedule.
• To handle incoming and outgoing mail as needed.
• To efficiently handle phone calls and other enquiries by determining priority and urgency when senior staff is not present.
• To receive and reply to correspondence from both internal and external sources, acting promptly and appropriately as necessary, in compliance with departmental and/or Trust standards and procedures.
• To serve as a point of contact for all client questions, politely greeting guests and responding to individual calls and phone enquiries with initiative and knowledge acquired.
• To ensure fast and correct database data entry in order to satisfy service needs.
• Help with the creation of meeting agendas and related documents, making sure they are released on schedule.
• To maintain predetermined stock levels and place orders for office supplies, equipment, and stationery.
• The maintenance of the photocopier and fax machines, as well as general tasks like filing, photocopying, faxing, distribution, etc.

• Manage calls from other services and update referral information on EPR systems.
• Respond to and listen to difficult questions from service users and refer them to the appropriate professional.
• Offer the Assertive Outreach Team Manager a full, private, administrative, and secretarial service.
• Process emails, letters, and documents in Word.
• Keep up an organised medical record file system.
• Handled confidential documents with discretion, ensuring data protection compliance.
• Managed office supplies, keeping detailed inventories and reordering products as required to maintain operational efficiency.
• Distributed office mail punctually, enabling timely responses to urgent letters and contracts.

• Work with the Data Quality Team to ensure the organisation meets its data quality needs. This covers internal/external, statutory/mandatory requirements and ensuring that deadlines and timescales are met.
• Support the Data Quality Manager and Information Analysts with the daily/weekly/monthly statutory returns for the DOH/CCG/NHS England.
• Utilising Microsoft SQL reporting, extract data from the data warehouse, assess the results, and present them in Microsoft Excel.
• Show an acute awareness of data quality in all work undertaken and escalate problems as appropriate.
• Escalate any issues arising from data quality audits to the Data Quality Manager.
• Assist with maintaining the efficient running of the support desk mailbox.
• Assist the data quality team ensuring the efficient running of the teams systems like RIO and Summary Care Records System.
• Develop and maintain constructive relationships with a broad range of internal and external stakeholders.
• Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and to maintain data collection systems for effective use by the team.
• Work flexibly with other data quality and audit officers / assistants to cover duties.

• Assisting customers with product selection.
• Advising customers of technical details in relation to different blind types.
• Keeping the blinds display up-to-date with the latest designs.
• Taking cash and credit/debit card payments.
• Managing stock take.
• Cashing up at close-of-business.
• Providing a friendly face-to-face and over-the-phone customer service.

Other IT Specific Duties

• Install new software and hardware to central computers.
• Detect and diagnose and resolve PC and Printer faults.
• Perform basic diagnostic routines.
• Perform checks to ensure broadband connectivity is maintained.