Sahin Dirilmis
Botley,Hamp
Summary
A dedicated professional with expertise in hospitality management, budget oversight, and employee retention strategies. Skilled in conflict mediation, employee training, and ensuring compliance with health and safety regulations. Demonstrates resilience under pressure and a positive attitude while fostering productive workplace environments. Committed to driving operational excellence and enhancing team performance through effective leadership and strategic planning.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Food and beverage manager
Macdonald Hotels
Southampton, Hampshire
10.2023 - 05.2025
- Oversaw all operations for smooth service during peak hours.
- Devised marketing strategies for increased patronage during holidays and special events.
- Trained new staff members on company policies, ensuring consistent service standards.
- Ensured adherence to legal regulations regarding alcohol consumption within premises, upholding brand integrity at all times.
- Fostered a positive work environment that encouraged teamwork and improved morale amongst staff members.
- Participated in recruitment processes to add valuable additions to the team who shared the company's commitment towards excellent service provision.
- Mediated customer complaints with tact and professionalism, preserving the establishment's reputation.
- Worked closely with event coordinators to successfully host private functions such as weddings or corporate parties.
- Assessed performance of individual team members regularly, identifying areas of improvement or commendable effort promptly.
- Coordinated daily briefings with service team members to discuss special requirements or reservations for the day.
Restaurant general manager
Ottoman Kitchen
Southampton, Hampshire
07.2020 - 10.2023
- Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Conducted regular meetings with kitchen staff for consistent culinary output.
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Trained team members to deliver exceptional customer service.
- Managed staff rosters for optimal productivity and efficiency.
- Coordinated promotional events to increase brand visibility within the local community.
- Ensured smooth operations by maintaining open communication lines with all staff members.
Restaurant manager
Anatolian
Southampton, Hampshire
02.2017 - 03.2020
- Conducted regular meetings with staff; communicated updates and received feedback.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Trained new team members, enhanced service quality.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Coordinated events and parties to increase restaurant revenue.
- Streamlined staff rotas to optimise efficiency.
Education
Bachelor of Business Administration - Marketing
University of Northampton
Northampton 09.2006 - 05.2009
Skills
- Resilient under pressure
- Conflict mediation
- Budget management
- Employee training
- Employee retention
- Catering management
- Health and Safety regulations
- Positive attitude
Affiliations
- Rugby
- astronomy and cosmology
Certification
personal alcohol license
Languages
Turkish
Native
References
References available upon request.
Timeline
Food and beverage manager
Macdonald Hotels
10.2023 - 05.2025
Restaurant general manager
Ottoman Kitchen
07.2020 - 10.2023
Restaurant manager
Anatolian
02.2017 - 03.2020
Bachelor of Business Administration - Marketing
University of Northampton
09.2006 - 05.2009
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