Sahil Khan
Aligarh
Summary
Accomplished Senior Customer Success Manager with over 7 years of expertise in customer success, account management, and recruitment, with a strong focus on the healthcare staffing industry. Proven ability to build and sustain client relationships, optimize customer satisfaction, and deliver tailored staffing solutions for healthcare, IT, and non-IT sectors. Experienced in managing end-to-end recruitment lifecycles, workforce planning, and compliance, while fostering a culture of excellence and collaboration. Adept at analyzing market trends, streamlining processes, and driving strategic growth for clients and organizations alike. Experienced VMS and MSP relations professional with a proven track record of exceeding industry benchmarks, including doubling the market-standard submission-to-offer ratio in Healthcare Staffing.
Overview
8
8
years of professional experience
Work History
Senior Customer Success Manager – Healthcare & IT
IMCS Group
Aligarh
05.2024 - Current
- Manage and enhance client relationships with a focus on healthcare staffing solutions, ensuring exceptional service delivery aligned with client goals.
- Collaborate with clients to understand workforce needs, propose effective solutions, and streamline the recruitment process.
- Develop account strategies to maximize revenue, enhance client satisfaction, and foster long-term partnerships.
- Oversee talent acquisition for critical healthcare roles, including Sterile Processing Technicians and other positions, ensuring a high submission-to-offer ratio.
- Monitor compliance with industry regulations and federal/state laws, maintaining ethical standards in recruitment.
- Leverage market insights to inform decision-making and optimize service offerings in the healthcare sector.
- Support internal teams with performance metrics, client feedback, and process improvements to achieve operational excellence.
Customer Success Manager – Healthcare & IT
IMCS Group
Aligarh
05.2023 - 04.2024
- Built and maintained strong client relationships across healthcare and IT industries, ensuring alignment of staffing services with client expectations.
- Identified growth opportunities within accounts, developed strategic plans, and achieved measurable revenue increases.
- Sourced, screened, and placed top-tier candidates, delivering customized staffing solutions and achieving high client satisfaction.
- Facilitated seamless onboarding processes while maintaining regular communication with clients and candidates.
- Conducted industry research to adapt to changing trends and deliver innovative solutions to clients.
- Conducted regular review meetings with clients, assessing service performance and aligning future objectives.
- Communicated assigned customer's needs cross-functionally and prioritised adequately to manage processes across teams.
Account Manager
One IT Corp
Bengaluru
07.2022 - 04.2023
- Performed full-cycle recruiting for IT clients, ensuring adherence to SLAs and delivering exceptional service.
- Managed client queries, built strong relationships, and identified new business opportunities within existing accounts.
- Monitored recruiting metrics to improve offer-to-acceptance ratios and optimize operational efficiency.
Manager- India & US Staffing
Amydata Solutions
Noida
03.2020 - 06.2022
- Oversaw staffing operations for healthcare and IT clients in India and the US, ensuring timely resource allocation and compliance with contractual agreements.
- Directed recruitment and business development efforts, delivering results for both permanent and contract staffing needs.
- Trained and led a team of recruiters to achieve operational excellence and meet client objectives.
Client Partner
BigData Dimension
Noida
01.2019 - 02.2020
- Managed full-cycle recruitment and client relationship across IT sector.
- Developed tailored solutions to meet client needs and improved candidate retention rates.
HR Assistant
Storm Infrastructure Pvt. Ltd.
Noida
01.2018 - 12.2018
- Handled recruitment, employee engagement, and administrative duties to support organizational goals.
Education
Bachelor of Arts - General
IEC University
01-2018
Skills
- Client Relationship Management
- Recruitment and Workforce Planning
- Healthcare Staffing Solutions
- Compliance and Regulatory Adherence
- Market Research and Strategic Planning
- Performance Metrics and Reporting
- Candidate and Client Engagement
- Leadership and Team Collaboration
- Process improvement
- Cross-functional communication
- KPI monitoring
- Time-management
- Onboarding processes
- Team Leadership
- Effective communication
- Business development
- VMS Expert (Eii, Vector, Fieldglass, Stafferlink, Beeline, Simplify, TRIO, Wand etc)
- Revenue growth strategies
- Stakeholder management
- Customer onboarding
- Customer advocacy
- Upselling methods
- Market research
- CRM Software proficiency
- Account management
Websites, Portfolios and Profiles
https://www.linkedin.com/in/sahil-khan-aa735a179?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Timeline
Senior Customer Success Manager – Healthcare & IT
IMCS Group
05.2024 - Current
Customer Success Manager – Healthcare & IT
IMCS Group
05.2023 - 04.2024
Account Manager
One IT Corp
07.2022 - 04.2023
Manager- India & US Staffing
Amydata Solutions
03.2020 - 06.2022
Client Partner
BigData Dimension
01.2019 - 02.2020
HR Assistant
Storm Infrastructure Pvt. Ltd.
01.2018 - 12.2018
Bachelor of Arts - General
IEC University