Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sahil Ahmed

Manchester

Summary

Dynamic professional with extensive experience in customer service and technical support, notably at ANS Group. Proven ability to troubleshoot complex issues and enhance user satisfaction. Skilled in virtualisation and effective communication, consistently delivering results and minimising service disruptions. Committed to providing exceptional support and fostering positive client relationships.

Overview

7
7
years of professional experience

Work History

Flex Driver

Amazon
09.2025 - Current
  • Deliver parcels/groceries within scheduled timeframe
  • Query regarding parcels with customers via calls.

First line Support

ANS Group
09.2021 - 03.2023
  • Troubleshoot Azure and VMware machines. This would include, memory issues, power issues or services not operating to its standard.
  • Resolving AD related issues, access to groups permissions, account creation and password resets.
  • Networking, related issues like turning off interface or reboot of network at a customer site.
  • Upgraded hardware promptly to minimise service disruptions.
  • Resolved service user requests within target timeframes.
  • Documented actions taken using work order system within Dynamics 365.
  • Communicated ICT disruptions to staff regarding installations, upgrades and outages.

Delivery

Uber Eats
08.2020 - 09.2021
  • Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
  • Collected orders from various restaurant locations quickly.
  • Utilised GPS navigation systems to optimise route planning.
  • Communicated clearly with dispatch centre about route changes and customer issues.

Delivery Driver

Saffron express
12.2019 - 02.2020
  • Checked food and drink orders for accuracy before leaving restaurant.
  • Utilised GPS navigation systems to optimise route planning.
  • Provided outstanding takeaway experience by delivering food on time with friendly demeanour.

Shop assistant

Go local extra
11.2018 - 04.2019
  • Guide customers for products.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Monitored shelves for faulty, damaged or out-of-date stock and followed appropriate procedures.
  • Organised stock based on rotation requirements and expected use.

SAS Events
09.2018 - 12.2018
  • Met passengers at entrance, verified tickets and directed individuals to locations.
  • Managed crowd and coordinated directional movements to maintain overall safety.

General Assistant

Sainsbury
10.2018 - 11.2018
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Delivered personalised customer service with a smile to promote return custom.
  • Guided customers to locate products or alternative items.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.

Education

Bachelor of Science - Threat Detection

UCEN Manchester University
Manchester, MAN
05.2025

Foundation Degree in Science - Software Development

UCEN Manchester University
05.2021

IT Level 3 Diploma - ICT systems and Principle for IT Professionals

Manchester College
05.2019

Skills

  • Desktop Support
  • Coding
  • Call Centre Experience
  • Application Support
  • Hardware Upgrades
  • Technical support
  • Customer service
  • Effective communication
  • Virtualization
  • Cybersecurity

Websites

Timeline

Flex Driver

Amazon
09.2025 - Current

First line Support

ANS Group
09.2021 - 03.2023

Delivery

Uber Eats
08.2020 - 09.2021

Delivery Driver

Saffron express
12.2019 - 02.2020

Shop assistant

Go local extra
11.2018 - 04.2019

General Assistant

Sainsbury
10.2018 - 11.2018

SAS Events
09.2018 - 12.2018

IT Level 3 Diploma - ICT systems and Principle for IT Professionals

Manchester College

Bachelor of Science - Threat Detection

UCEN Manchester University

Foundation Degree in Science - Software Development

UCEN Manchester University

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Sahil Ahmed