Saheed Yusuff

• Monitoring of PID, PLC , Inbound sorter, Outbound sorter and order sensor devices
• Monitoring of incident and accident on conveyors
• Escalation of issues to RME
• Ticketing/Rising of ticket
• Meeting operational standards
• Contributing to fulfillment center information, strategic plans and reviews
• Customer-service oriented
• Systems improvements and customer obsession
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new technology and software applications.
• Gained extensive knowledge in data entry, analysis and reporting.

• Answering and forwarding of calls
• Assessed and evaluated customer needs to offer appropriate loan products.
• Answered customer inquiries involving rates, products and loan application status to provide quality customer service.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.
• Developed strong relationships with lenders and brokers to secure the best loan options.
• Reimaging computers hard drives, crimping of cable, diagnosing and solving hardware/software issues
• Improve required service level agreement SLA
• Maintained strict confidentiality of bank records and client information.
• Reminding customer of their payment due date and relevant issues
• Training of new employee on company web site use and rules
• Installing and configuring of new equipment and software upgrade
• Updated credit and loan files.

LAGOS - IBEJU LEKKI, NIGERIA

• Analyzed building plans to calculate quantity and type of insulation materials needed to fulfill job requirements.
• Inspected and tested machinery to detect malfunctions.
• Safely used forklifts, pallet jacks, and other loading equipment to move materials.
• Documented service and installation actions by completing forms and reports.
• Repaired damaged or degraded insulation materials on structures and buildings, installing new insulating materials or sealants.
• Fastened insulation to walls and ceilings with tape, screws and staples to regulate structure temperature.
• Measured and cut insulation to cover surfaces, utilizing tape measures, handsaws and scissors to meet size requirements.
• Installed photovoltaic systems in accordance with building codes and standards using drawings, schematics and instructions.
• Installed insulation in residential and commercial buildings to improve energy efficiency.
• Distributed insulating materials evenly into small spaces within floors, ceilings, and walls.
• Selected appropriate insulation based on space characteristics.
• Cut, fit, and installed various types of insulation materials such as foam board, and rock wool.
• Worked closely with other tradesmen to ensure that insulation was installed properly and in accordance with building codes.
• Followed manufacturer's instructions while mixing chemicals used for foam board installations.
• Adhered to company and industry safety guidelines and regulations to protect against chemical exposure and injury.
• Cleaned and stripped structural surfaces and materials to prepare for bonding.

• Responded to telephone inquiries and complaints following standard operating procedures.
• Guide staff on new software/applications and hardware
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Assembled desktop computer and printer, replacing of routers CAT cable and crimping of cable
• Trained new staff/apprentice on the usage of bank website protocol, also attending to customer enquires issues and complain
• Improved office operations by automating client correspondence, record tracking and data communications.

• Company Overview: IKOYI
• Primary point of contact to customer on technical issues and enquires
• Receiving client complaint and enquires via mails, text and call
• Troubleshooting issues with client remotely
• Diagnosed and resolved network connectivity issues promptly and accurately.
• Opening/ rise of ticket when escalating issues and closing it when necessary
• Monitoring of PTP, dude, routers and live connections
• Data collect, storage and upgrade
• Handling of the ISP admin and data base
• Provide day to day network support onsite and remotely
• Provided comprehensive technical direction to coworkers with advice and instructions concerning network usage.
• Installed and configured wireless networking equipment.
• Installed, configured, and maintained network hardware efficiently.
• Created and updated technical documentation for network installations and changes to existing installations.
• Installed and repaired network cables, including fiber optic cables.
• Configured and defined parameters for installation and testing of local area network (lan), wide area network (wan), hubs, routers, switches, controllers, multiplexers, and related networking equipment.
• IKOYI

EKO ATLANTIC, IKOYI

• Assist clients with technical issues on connection in the premises
• Repair and replacement of all kinds of cable fault in the building
• Diagnosed network problems by running ping tests and trace routes to isolate the source of the issue.
• Monitoring the status and performance of server and fix any technical issue
• Performed troubleshooting diagnose with client in the building to have network access
• Involve in the general maintenance of the building network and ensure the network connection is stable
• Assisted users with connecting fax machines, printers and other output devices to the company network and internet.
• Troubleshot and configured personal computer hardware, software applications and peripherals.
• Entered commands and observed system functioning to verify correct operations and detect errors
• EKO ATLANTIC, IKOYI