Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Saheed Garuba

Middlesbrough,Northyorkire

Summary

Detail-oriented technical support engineer with solid skills in resolving technical issues in hardware and software. Resourceful, flexible and committed team player. Reliable in meeting tight deadlines to meet demands. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 8 years of experience building community and developing social skills through incremental therapeutic techniques. Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team. Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation. Compassionate social work professional with years of experience devising and implementing successful support programmes. Dedicated and driven to deliver positive outcomes for diverse client bases. Meticulous in assessment and monitoring to deliver necessary resources for individualised needs. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

11
11
years of professional experience
14
14
years of post-secondary education

Work History

Support Worker

Kare Solution Limited
59 Quarn Way, Derby, United Kingdom, DE1 3HW, Derbyshire
09.2023 - 03.2024
  • Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
  • Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
  • Ran community programmes to limit further client intervention and follow-up care.
  • Investigated and diagnosed customer's technical and product queries.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Assisted wider customer service teams to produce external user guides and internal support tools.
  • Acquired, set up and configured hardware and software to meet specific customer requirements.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Highlighted additional support provisions to maximise clients' growth opportunities.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Liaised with external and internal professionals to provide holistic support.
  • Assessed clients and documented information for records and analysis.
  • Provided testing and systems administration support as required by multi-disciplinary teams.

Support Worker

KMD CARE
Lagos, Lekki
01.2022 - 08.2023
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
  • Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Developed tailored action plans whilst prioritising pressing concerns.

Support Worker

Fruition Elderly Home
Lagos, Lekki Eti Osa
10.2017 - 12.2021
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Developed tailored action plans whilst prioritising pressing concerns.
  • Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.

Support Worker

Vintage Care Home
Lagos, Ikorodu
02.2013 - 08.2017
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Administered medication with rigorous planning and recordkeeping.
  • Collaborated with external support providers to maintain good care continuity.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
  • Offered technical expertise to contribute to 2nd and 3rd line of support.

Education

GCSEs - Economics

Ilorin Grammar School
Nigeria
03.1990 - 08.1995

Diploma of Higher Education - Banking And Finance

Polytechnic Ibadan
Nigeria
04.1996 - 09.1998

Higher National Diploma - Banking And Finance

Polythetic Ibadan
Nigeria
10.1998 - 09.2000

Bachelor of Science - Economics

University of Lagos
Nigeria
05.2008 - 10.2012

Skills

  • Care needs assessment
  • Customer service expert
  • Care management
  • Development support
  • Safeguarding policies
  • Support group management
  • Application installations
  • Agile methodologies
  • Exceptional telephone etiquette
  • Medication administration
  • Social care
  • Activities of Daily Living
  • Application support
  • Life skills development
  • Release management
  • Technical documents comprehension

Affiliations

  • Reading, Swimming, Hiking, Cooking, Baking

References

References available upon request.

Timeline

Support Worker

Kare Solution Limited
09.2023 - 03.2024

Support Worker

KMD CARE
01.2022 - 08.2023

Support Worker

Fruition Elderly Home
10.2017 - 12.2021

Support Worker

Vintage Care Home
02.2013 - 08.2017

Bachelor of Science - Economics

University of Lagos
05.2008 - 10.2012

Higher National Diploma - Banking And Finance

Polythetic Ibadan
10.1998 - 09.2000

Diploma of Higher Education - Banking And Finance

Polytechnic Ibadan
04.1996 - 09.1998

GCSEs - Economics

Ilorin Grammar School
03.1990 - 08.1995
Saheed Garuba