Sahara Osei-Mansfield
Darenth,Kent
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging adventures. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Self-motivated individual offering excellent skills in guest relations and selling products and services. Excellent issue resolution and customer service skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Front of house team member
Pizza Hut
Darenth, Kent
11.2022 - Current
- Elevated guest experiences by delivering tailored, personalised customer service.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Collaborated across team to achieve productivity and efficiency.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Managed timing standards in food deliveries to minimise delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
GCSEs -
The Leigh Academy
Dartford 09.2018 - 06.2023
Skills
- Good Communication
- Passionate
- Friendly
- Creative
- Organised
- Professional
- Motivated
- Collaborative
- Food Safety and Hygiene
- Active listening
- Queue management
- Forward planning
- Time management
- Customer experience
- Upbeat, outgoing and positive
- Highly responsible and reliable
Languages
English
Native
GCSE's
English language - 7
English literature - 6
Maths - 3 (Retaking maths at North Kent College)
Science - 32
Ethics - 8
Business - 6
French - 5
Timeline
Front of house team member
Pizza Hut
11.2022 - Current
GCSEs -
The Leigh Academy
09.2018 - 06.2023
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