Html, CSS And JavaScript
Sahar Siddiqi
London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff. Experienced Tutor helps students understand complex material quickly and easily. Proven track record of successfully improving student academic performance.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Tutor
Private
London
08.2020 - 12.2021
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Taught students remotely using online video chat platform and other delivery channels.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Met with parents to discuss student progress and address concerns.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
Customer Service Representative
Bank Alfalah
Lahore
03.2007 - 12.2010
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
Education
Bachelor of Arts - Computing, Banking And Commerce
University of Punjab.
Lahore, Punjab 04.2005 - 07.2007
Skills
Html, CSS and JavaScript
Building blocks of learning
Group tutoring
Math skill evaluation
Online tutoring
Homework assistance
Child development
Multitasking Abilities
Analytical and Critical Thinking
Data Entry
MS Office
Self-Motivated
Organization and Time Management
Teambuilding
Problem-Solving
Written Communication
Software
Microsoft office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tutor
Private
08.2020 - 12.2021
Customer Service Representative
Bank Alfalah
03.2007 - 12.2010
Bachelor of Arts - Computing, Banking And Commerce
University of Punjab.
04.2005 - 07.2007