Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
SoftwareEngineer

Sahar Siddiqi

London

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff. Experienced Tutor helps students understand complex material quickly and easily. Proven track record of successfully improving student academic performance.

Overview

15
15
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Tutor

Private
London
08.2020 - 12.2021
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Met with parents to discuss student progress and address concerns.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.

Customer Service Representative

Bank Alfalah
Lahore
03.2007 - 12.2010
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Created and maintained detailed database to develop promotional sales.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.

Education

Bachelor of Arts - Computing, Banking And Commerce

University of Punjab.
Lahore, Punjab
04.2005 - 07.2007

Skills

Html, CSS and JavaScript

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Software

Html, CSS And JavaScript

Microsoft office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Tutor

Private
08.2020 - 12.2021

Customer Service Representative

Bank Alfalah
03.2007 - 12.2010

Bachelor of Arts - Computing, Banking And Commerce

University of Punjab.
04.2005 - 07.2007
Sahar Siddiqi