Sahar Samangooie
Reading,United Kingdom
Summary
Accomplished Production Planner with over 2 years of experience in providing smooth production operations by managing schedules, inventory, and logistics. Talented in collaborating with teams to monitor productivity, review raw material inventory, and determine production scheduling. Adept in developing solutions for increasing productivity through a strong understanding of the final product, manufacturing equipment, and all aspects of daily operations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Production Planner
Ella's Kitchen
11.2024 - 06.2025
- Managing production forecast and orders with Ella's Manufacturer (Mackle Distribution), ensuring Ella's Kitchen is holding the right amount of stock
- Completing daily/weekly bookings of finished goods in processes in SAP, maintaining accuracy of inbound data, service level risk reporting, WCU reporting, waste reporting, key month-end reporting/stock reconciliations, and OTIF.
- Developing strong working relationships with Mackle Manufacturer, taking on the role of influencer to optimise inventory level, minimise waste, and cash tied to stock.
- Support the development of new products by coordinating trials and the availability of raw materials, packaging, and contributing to project meetings.
- Driving improvements to the planning process and the day-to-day management of the Manufacturer track and report on supplier KPIs.
- Working collaboratively across the internal Ella's Teams to ensure clarity, accuracy, and consistency of information flow.
Supply Chain Planner
Samsung Electronics HQ
05.2024 - 11.2024
- Overseeing and leading both short- and long-term process enhancements on future volumes and sales forecasts for Tesco and SKY Clients.
- Collaborate with the Business Intelligence team to optimise existing processes.
- Providing comprehensive assistance to the Supply Chain Manager in day-to-day operations, aiding in planning, decision-making, and problem Solving.
- Keep Accurate records of stock levels, purchases and production Schedules.
- Working with third-party logistics providers, participating in regular meetings to ensure seamless operations and adherence to best practices and cutting down lead times.
- Take charge of resolving supply-related challenges while comprehending the underlying causes of supply disruptions.
- Enhancing the efficiency of the Purchase Order process and management of Required Delivery Dates Demand forecasts per a customer level, as well as customer order forecast on company system.
- Fostering and handle strong relationships with both internal and external partners.
- Communicating any potential low stock positions or risks to relevant partners.
- Handling weekly sales outcomes according to demand forecasts.
Order Management Associate
PepsiCo
07.2023 - 04.2024
- Managed end-to-end order processing for major accounts, ensuring timely and accurate fulfilment through SAP and internal systems.
- Handling large accounts, such as the NHS, Booker, and Costco, acted as a primary point of contact for customers regarding order status, delivery issues, and stock availability, maintaining a high standard of service.
- Working closely with the demand planning managers and the customers to check that order volumes are in line with our forecasts.
- Liaising with Transport planning, Warehouse colleagues, and customers to resolve any delivery disputes.
- Running regular reports to identify trends and issues with orders, and taking steps to resolve them.
Customer Service Representative
Mizuno
09.2021 - 03.2023
- Successfully managed all Export/import accounts in the South of England, resulting in increased revenue and customer satisfaction.
- Collaborated effectively with clients and Sales Rep through effective communication and coordination for both inside and outside sales activities.
- Demonstrated exceptional attention to detail by accurately raising RMAs, Credit notes, and efficiently resolving warehouse queries.
- Chasing failed deliveries and providing further delivery instructions.
- Processing orders, advising golf clubs of the status of orders, stock levels, and ETA of any backorders.
- Provide professional after-sales support to enhance the customers' dedication.
- Ensuring incident reports are raised promptly to the relevant warehouse detailing all.
Customer Service Administrator
Primrose
04.2021 - 08.2021
- Efficiently managed a high volume of customer inquiries through phone and email, ensuring prompt resolution and satisfaction.
- Maintained accurate and up-to-date customer information in the database to support effective business operations.
- Facilitated the timely and smooth processing of faulty product collections by coordinating with couriers and customers, minimizing any potential disruptions or delays.
- Confer with customers via email and phone to provide information about existing orders and resolve problems with faulty products.
Sales Executive
The Watch Shop
08.2019 - 02.2020
- Successfully met weekly sales targets by deeply understanding the individual needs and requirements of customers.
- Efficiently handled customer inquiries via phone, assisting them with online orders and other queries, resulting in overall positive feedback.
- Skilfully converted customer inquiries into significant in-store sales using expert negotiation abilities.
- Played a pivotal role in promoting sales through distinguished visual merchandising, creating attractive seasonal displays.
Team Leader
Karen Millen
02.2019 - 08.2019
- Delivering exceptional customer service by providing individualised sales and building a great relationship with customers.
- Training and onboarding of new employees, promoting a professional code of conduct, and imparting all information related to company policies and procedures.
- Driving sales amongst the team and increasing store productivity by setting best practice examples and creating a solid customer service environment.
- Assisting the manager in completing weekly reports, including sales and KPI data; liaising with other concessions to obtain data.
Education
Bachelor of Science - Food Science and Nutriton
University of Reading
09.2016 - 06.2019
Diploma of Higher Education - Science
Reading College
09.2014 - 06.2016
Skills
- Demand & Supply Planning
- SAP & TPM Systems
- Forecasting & Inventory Optimisation
- Supplier & Stakeholder Relationship Management,
- Data Analysis & Reporting
- End-to-End Supply Chain Coordination
- Customer Service & Order Fulfilment
- Project Support for New Product Development
- Problem Solving & Process Improvement
- KPI Tracking and Waste Reduction
- Production planning
Timeline
Production Planner
Ella's Kitchen
11.2024 - 06.2025
Supply Chain Planner
Samsung Electronics HQ
05.2024 - 11.2024
Order Management Associate
PepsiCo
07.2023 - 04.2024
Customer Service Representative
Mizuno
09.2021 - 03.2023
Customer Service Administrator
Primrose
04.2021 - 08.2021
Sales Executive
The Watch Shop
08.2019 - 02.2020
Team Leader
Karen Millen
02.2019 - 08.2019
Bachelor of Science - Food Science and Nutriton
University of Reading
09.2016 - 06.2019
Diploma of Higher Education - Science
Reading College
09.2014 - 06.2016
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