Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sahar Ali

Manchester

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Maths Tutor EYFS, KS1-KS4, A-Levels

Various Schools & Online
01.2019 - Current
  • I have taught English and Mathematics to students at different levels, ranging from EYFS to A-levels.
  • Supported students with helpful study habits and exam strategies.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
  • Utilized diverse teaching strategies and resources to help students better understand math concepts.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
  • Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
  • Developed and implemented individualized lesson plans for each student, tailored to their individual needs.
  • Mentored and coached students with focus on developing independence and self-confidence.

Operations Manager

ACD Electrical and Plumbing
12.2015 - 07.2019
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Liaising with suppliers and contractors
  • Liaising with staff in other departments
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Call Centre Advisor

PELL & BALES
09.2012 - 09.2014
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Advanced Diploma - Electro-Mechanical Engineering

Uxbridge College
06.2012

Skills

  • Customer service
  • Algebra Concepts
  • Customer support
  • Situational awareness
  • Operations Management
  • Excellent communication skills
  • Teaching
  • Organizational Skills
  • Public Speaking
  • Analytical and Critical Thinking

Additional Information

  • Full Driver's License, current valid UK passport

Timeline

Maths Tutor EYFS, KS1-KS4, A-Levels

Various Schools & Online
01.2019 - Current

Operations Manager

ACD Electrical and Plumbing
12.2015 - 07.2019

Call Centre Advisor

PELL & BALES
09.2012 - 09.2014

Advanced Diploma - Electro-Mechanical Engineering

Uxbridge College

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Sahar Ali