Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Sahal Hersi

London,Middx

Summary

Experienced professional with extensive warehousing experience and a strong understanding of safety protocols and compliance. Adept at issue resolution, business communication, and consumer engagement. Demonstrates excellent verbal communication skills and a commitment to maintaining high safety standards. Career goals include advancing in roles that leverage expertise in warehousing and safety management to drive operational efficiency and ensure regulatory adherence.

Team collaborator effectively working with management to create schedules, establish deadlines and adjust manpower to keep production flowing smoothly and efficiently with minimal non-conformance.

Qualified problem solver with skills in resolving issues encountered during production with minimal supervision.

Hardworking individual experienced in analysing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Seeking Technician role in telecommunication industry.

Competent safety and quality technician demonstrating outstanding abilities in maintaining zero incidents, reducing man hours and retaining 100% quality rating during production processes.

Focused Technician considered an expert in maintenance services. Demonstrating keen sense of urgency to every customer. Pursuing role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Pts Operative

Network Rail
London
05.2023 - 12.2025
  • Removed debris from tracks regularly for uninterrupted railway service.
  • Provided necessary repairs to damaged sections, improving overall track integrity.
  • Adhered strictly to all health and safety regulations during daily operations, demonstrating commitment to workplace security standards.
  • Improved track condition for smoother rides through meticulous maintenance.
  • Replaced worn components promptly, enhancing the longevity of the railway infrastructure.
  • Performed routine checks on all equipment, improving lifespan and reliability.

Ramp Agent Heathrow Airport

Menzies Aviation
Heathrow, Hillingdon
03.2024 - 11.2025
  • Managed effective communication with flight crew for smooth operations.
  • Enhanced safety by conducting thorough pre-flight checks of aircraft.
  • Facilitated quick turnarounds by coordinating efficiently with ground crew members.
  • Maintained accurate documentation of cargo loads to ensure proper handling and delivery.
  • Guided aircraft to parking positions, contributing to timely departures.
  • Followed strict safety protocols whilst handling passengers' luggage, reducing risk of damage or loss.
  • Improved punctuality with efficient loading and unloading of baggage.
  • Contributed to reduced downtime between flights through prompt servicing of aircrafts.

Ocado Driver

Ocado
West Drayton
01.2021 - 11.2025
  • Improved fuel efficiency by adopting eco-friendly driving habits.
  • Assisted in loading and unloading of goods, ensured safe transportation.
  • Navigated through heavy traffic whilst maintaining composure.
  • Delivered goods safely by adhering to strict road safety rules.
  • Performed daily vehicle inspections to ensure safety.
  • Communicated effectively with customers to confirm deliveries.
  • Demonstrated professionalism when dealing with clients, fostered positive relationships.
  • Enhanced customer satisfaction with prompt and courteous delivery service.
  • Managed time efficiently to meet all delivery deadlines.

Customer service representative

tax adviser
Uxbridge, Hillingdon
03.2022 - 04.2023
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Streamlined processes through efficient record keeping.
  • Performed administrative duties contributing towards smooth store operations.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.

Education

GCSEs - English

Rosedale College
London
06.2011 - 07.2011

GCSEs - Maths

Rosedale College
London
06.2011 - 07.2011

Diploma of Higher Education - Business studies

Uxbridge College
London
09.2012 - 07.2014

Skills

  • Warehousing experience
  • Safety protocols knowledge
  • Safety compliance
  • Issue resolution
  • Business communication
  • Consumer engagement
  • Effective verbal communication
  • Excellent communication skills

Certification

CSCS

PTS


Affiliations

  • Gym, Football, UFC, Basketball

References

References available upon request.

Timeline

Ramp Agent Heathrow Airport

Menzies Aviation
03.2024 - 11.2025

Pts Operative

Network Rail
05.2023 - 12.2025

Customer service representative

tax adviser
03.2022 - 04.2023

Ocado Driver

Ocado
01.2021 - 11.2025

Diploma of Higher Education - Business studies

Uxbridge College
09.2012 - 07.2014

GCSEs - English

Rosedale College
06.2011 - 07.2011

GCSEs - Maths

Rosedale College
06.2011 - 07.2011
Sahal Hersi