Sahad Murtaza
Oxford,Oxfordshire
Summary
Organised Ward Clerk with knack for streamlining administrative processes and improving patient flow. Enhanced communication between medical staff and patients, significantly reducing waiting times and increasing satisfaction. Known for multitasking under pressure while maintaining accuracy and compassion.
Reliable and committed professional seeking to excel as Ward Clerk. Proficient in administrative tasks and strong communication skills, ensuring smooth operations within healthcare settings. Dedicated to enhancing patient care through meticulous organisation and support.
Experienced in healthcare administration with focus on ward management and patient care coordination. Capable of streamlining ward processes for improved patient experience and optimised staff efficiency through familiarity with NHS protocols and hospital systems. Skilled in fostering clear communication among healthcare professionals, facilitating smooth operations in high-pressure environments.
Offering strong organisational skills and compassionate approach to patient care. Knowledgeable about administrative tasks, communication, and multitasking in fast-paced environment. Ready to use and develop clerical, interpersonal, and problem-solving skills in my Administration role.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Ward clerk
Oxford University Hospitals NHS Foundation Trust
Oxford, Oxfordshire
02.2024 - Current
- Assisted in coordinating patient admissions and discharges to ensure smooth operational flow.
- Managed patient records and documentation using electronic health systems to maintain accuracy.
- Facilitated communication between medical staff and patients to address inquiries and concerns.
- Scheduled appointments and arranged follow-up visits to optimise patient care and service delivery.
- Supported the preparation of ward reports and maintained accurate logs of patient activities.
- Organised supplies and equipment for ward staff to ensure readiness for patient care.
- Liaised with multidisciplinary teams to enhance patient experience and streamline processes.
- Developed familiarity with hospital protocols and procedures to improve efficiency in daily tasks.
- Adhered strictly to health and safety protocols, reducing risk of incidents.
- Maintained patient records for smooth hospital functioning.
- Maintained clean and tidy environment, enhancing patient experience.
- Coordinated appointments for patients, improving treatment timelines.
- Improved staff coordination by arranging meetings and updates.
- Filed reports timely, avoiding any backlog or confusion.
- Managed inventory of supplies, ensuring availability when needed.
- Ensured patient comfort by providing assistance with personal care.
- Liaised with other departments for seamless operations within the ward.
- Communicated effectively with all levels of staff resulting in improved workflow.
- Increased efficiency of ward operations with meticulous record keeping.
- Checked and updated medical records regularly contributing towards accurate diagnoses.
- Assisted nurses with non-medical tasks, facilitating better focus on patient care.
- Handled incoming calls professionally directing them appropriately within the department.
- Provided accurate information to visitors with prompt responses to inquiries.
- Offered emotional support to patients and their families, fostering a positive environment.
- Streamlined communication between medical staff to enhance patient care.
- Prepared ward for daily rounds, ensuring cleanliness and orderliness.
- Assisted in the admission and discharge process to expedite patient flow.
- Handled confidential documents securely, maintaining patient privacy.
- Maintained strict confidentiality, displaying courtesy and discretion when dealing with patients and relatives.
- Answered in person, online and telephone queries, directing complex requests to appropriate staff member or department.
- Collected and entered clinical records onto secure online database.
- Used initiative to work autonomously and complete clerical tasks ahead of strict deadlines.
- Completed patient filing on SystmOne in line with Information Governance (IG) procedures.
- Responded promptly to phone and email inquiries.
- Organised and maintained filing systems for accessibility and orderliness.
Theatre assistant
Oxford University Hospitals NHS Foundation Trust
Oxford, Oxfordshire
01.2023 - 01.2024
- Assisted in preparation and management of theatre environments to ensure smooth operations.
- Provided support to surgical teams by facilitating instrument and supply availability during procedures.
- Maintained accurate records of theatre schedules and patient information to enhance workflow efficiency.
- Collaborated with multidisciplinary teams to ensure compliance with health and safety regulations.
- Organised and sterilised surgical instruments to uphold stringent hygiene standards.
- Conducted routine checks on theatre equipment to ensure functionality and readiness for use.
Education
NVQ Level 2 - motor vehicle mechanic
City of Oxford College
Oxford, England 01.2018 - 01.2020
Skills
- Patient record management
- Appointment scheduling
- Ward operations coordination
- Electronic health systems
- Theatre support operations
- Communication facilitation
- Time management
- Attention to detail
- Team collaboration
- Problem-solving
- Adaptability
- Customer service orientation
- Confidentiality adherence
- Multi-tasking ability
- Inventory management
- Filing system competence
- Resource coordination expertise
- Hospital protocol familiarity
- Patient confidentiality observance
- Data entry accuracy
- Multitasking expertise
- Patient confidentiality understanding
- Strong ethical mindset
- Resilient in stressful situations
- Health service knowledge
- Risk assessment competency
- Patients file management
- Medical records handling
Timeline
Ward clerk
Oxford University Hospitals NHS Foundation Trust
02.2024 - Current
Theatre assistant
Oxford University Hospitals NHS Foundation Trust
01.2023 - 01.2024
NVQ Level 2 - motor vehicle mechanic
City of Oxford College
01.2018 - 01.2020