SAGITHIYAN RAVEENDRARAJAN
London,ENG
Summary
Customer-focused professional with over 5 years of experience in retail sales and service environments. Proven track record of delivering exceptional customer service and driving sales while maintaining high visual standards. Proficient in Microsoft Dynamics 365 and Excel, with strong skills in customer complaint resolution and a background in physiology and musculoskeletal health. Experienced in strength and conditioning coaching, demonstrating adaptability and a commitment to professional growth.
Overview
10
10
years of post-secondary education
6
6
years of professional experience
Work history
Delivery driver
Asda
Basildon, Essex
2026.01 - Current
- Delivered groceries and packages to customers promptly to ensure satisfaction.
- Coordinated delivery schedules to optimise time management and improve service efficiency.
- Loading, unloading, preparing, inspecting and operating the delivery vehicle.
- Assisted customers with lifting and transporting heavy items safely.
- Demonstrating great respect and courtesy for customers' home and handling unexpected situations to find the best possible solutions for customers
- Maintain accurate records of deliveries.
- Reported and inputted metrics into store systems to track delivery performance.
Administrator/Receptionist
Sri Estate Agents
East London
2024.11 - Current
- Reception duties - engaging with clients face to face, managing incoming enquiries via phone and email with urgency and with accurate and factual information.
- Coordinated client appointments, ensuring timely scheduling and clear communication to maximise client satisfaction.
- Maintaining files and prepping meeting rooms.
- Supported property marketing through online portals and social media to enhance property visibility.
- Advertising properties, conducting viewings and negotiating lettings
- Conducted property photography to produce engaging online advertisements, increasing property interest and viewings.
Waiter/Host
Magic Mike Live, Hippodrome Casino
Leicester Square
2022.12 - 2026.01
- Delivered high-standard customer service, ensuring smooth dining experiences.
- Proactively attended to customer needs to deliver first-class waiting service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed table service, allocated seating, and guided guests through the venue.
- Managed beverage orders and ensured satisfaction of up to 35 patrons per section.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Practiced health and safety measures to comply with regulations.
- Distributed monthly tips fairly among colleagues to promote teamwork and morale.
Selling Assistant
Doughnut Time
Stratford
2022.04 - 2023.03
- Guided customers in product selection and facilitated sales transactions to enhance shopping experience.
- Interacted with customers to boost footfall and support sales initiatives.
- Designed product displays and ensured store cleanliness to create an inviting atmosphere.
Boxing Coach & Strength and Conditioning Instructor
TKO Boxing Gym
Dagenham
2022.10 - 2023.02
- Delivered strength and conditioning training tailored to individual athletes.
- Led structured pad work sessions, enhancing skills and confidence of aspiring amateur boxers.
- Coached young football talents (ages 6-12) in endurance and technical training, fostering athletic development.
- Boosted session registration by 10% through targeted social media promotion strategies.
Sales Ambassador
B.A.L.L.E.R.S Direct Marketing
Dalston
2022.02 - 2022.06
- Developed persuasive communication techniques to effectively engage and secure donations from potential contributors.
- Built rapport with potential contributors, improving donor retention and fostering long-term relationships.
- Represented Great Ormond Street Children’s Hospital in door-to-door fundraising campaigns, raising awareness and support for children's healthcare.
Customer Assistant
Japan Centre (Shoryu)
Westfield Stratford
2021.09 - 2022.02
- Delivered exceptional customer service, resolving queries to ensure customer satisfaction.
- Operated tills and processed cash transactions accurately and promptly.
- Facilitated quicker shopping experiences by memorising product locations and layout. to facilitate quicker and more enjoyable shopping experiences.
Customer Assistant
Poppy Hana Restaurant
Bermondsey
2020.08 - 2021.08
- Coordinated customer orders with kitchen staff for timely service delivery.
- Supported delivery logistics to enhance operational efficiency.
- Gained experience in preparing Japanese dishes in a fast-paced kitchen environment.
Education
Diploma of Higher Education - Strength & Conditioning
Middlesex University
2020.09 - 2023.06
BTEC Level 3 - Sports Science
Bsix Sixth Form College
2018.09 - 2020.07
BTEC Level 2 - Business
Loxford School
2017.09 - 2018.06
GCSEs - undefined
Loxford School of Science and Technology
2012.09 - 2017.06
Skills
- Order processing
- Inventory management
- Emergency handling
- Records management
- Virtual communication
- Complaint resolution
- Customer service proficiency
- Social media management
- Team building
- Strategic planning
- Quality Assurance
INTERESTS & HOBBIES
- Passionate about fitness and maintaining a healthy lifestyle.
- Enthusiast of boxing and Brazilian Jiu-Jitsu.
- Strong interest in film, acting, and creative storytelling.
- Enjoy networking and participating in social and community activities.
References
References available upon request.
Timeline
Delivery driver
Asda
2026.01 - Current
Administrator/Receptionist
Sri Estate Agents
2024.11 - Current
Waiter/Host
Magic Mike Live, Hippodrome Casino
2022.12 - 2026.01
Boxing Coach & Strength and Conditioning Instructor
TKO Boxing Gym
2022.10 - 2023.02
Selling Assistant
Doughnut Time
2022.04 - 2023.03
Sales Ambassador
B.A.L.L.E.R.S Direct Marketing
2022.02 - 2022.06
Customer Assistant
Japan Centre (Shoryu)
2021.09 - 2022.02
Diploma of Higher Education - Strength & Conditioning
Middlesex University
2020.09 - 2023.06
Customer Assistant
Poppy Hana Restaurant
2020.08 - 2021.08
BTEC Level 3 - Sports Science
Bsix Sixth Form College
2018.09 - 2020.07
BTEC Level 2 - Business
Loxford School
2017.09 - 2018.06
GCSEs - undefined
Loxford School of Science and Technology
2012.09 - 2017.06