Saghir Qayum

I managed a busy office, by dealing with online customers using various media: Ebay, Facebook etc.

I gained particular skills involving how to deal with customer sales, resolving customer queries, and also to handle difficult customers both over the phone and online. My overall extensive experience has enabled me with the invaluable skills to work as part of a team as well to direct the team to achieve company goals in line with company objectives and sales targets.

I also dealt with suppliers on a face to face basis, thus enabling me to develop my procurement of products skills, negotiation skills of getting cheaper prices for my company, and directing stock control so in order to better streamline and make the company financially efficient.

• Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
• Assisted with event planning activities; contributed significantly towards successful corporate events and gatherings.
• Updated database regularly ensuring accessibility of current information when needed.
• Maintained a tidy reception area, creating a positive impression on visitors.
• Oversaw daily office operations and equipment maintenance.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Wrote professional letters, emails and memoranda for business communication.