Sagesse Elie
Birmingham,BIR
Summary
A highly adaptable and service-driven professional with experience in customer service, administration, and social care. Proven ability to work under pressure while delivering excellent service. Strong interpersonal skills, problem-solving abilities, and attention to detail. Bilingual in English and French, with a background in law and business, making me an excellent fit for administrative, financial, and customer-facing roles.
Overview
4
4
years of professional experience
4051
4051
years of post-secondary education
Work History
Administrator Assistant
Ingeus
Birmingham
11.2024 - 04.2025
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Served as primary point of contact for facilitating operational and administrative inquiries
- Maintained calendars and schedules to set appointments
- Answered telephones to give information to callers, take messages, or transfer calls
- Scheduled and confirmed appointments for clients or customers
- Operated electronic mail systems and coordinated flow of information, internally, and with other organizations
Children support worker
Hazelmont social care
Willenhall
01.2023 - 02.2024
- Assisted children with daily activities, including school runs, medical appointments, and emotional support.
- Worked alongside social workers and families to develop care plans.
- Managed crisis intervention and de-escalated challenging behavior.
Banking Assistant (Temp)
Santander
Birmingham
05.2022 - 12.2022
- Assisted customers with account management, transactions, and credit applications.
- Explained financial products and banking services to customers.
- Maintained accuracy in processing deposits, withdrawals, and account changes.
Native Sales Associate (part time)
Vodafone
Birmingham
07.2021 - 03.2022
- Delivered excellent customer service and promoted Vodafone products.
- Assisted customers with mobile plans, broadband, and upgrades.
- Handled transactions, contract renewals, and account setup.
Education
LLB (Hons) - Law with Business
University of Wolverhampton
BirminghamBachelor of Science - Psychology
Arden University
BirminghamSkills
- Data entry
- Documentation handling
- Schedule management
- Effective networking
- Point of sale expertise
- Strong empathy
- Successful up-selling
- Cash handling
- Teamwork & Collaboration
- Leadership & Problem-Solving
- Technical Proficiency
- Customer Service & Client Support
- Attention to Detail
- Presentation & Communication
About me
Outside of work, I’m passionate about travel, reading, and fitness. Exploring new places allows me to experience different cultures and broaden my perspective, while reading fuels my continuous learning and personal growth. Fitness is an essential part of my routine, keeping me active and energized. These hobbies not only enhance my well-being but also strengthen my adaptability, curiosity, and discipline in all areas of life.
Languages
French
References
References available upon request.
Timeline
Administrator Assistant
Ingeus
11.2024 - 04.2025
Children support worker
Hazelmont social care
01.2023 - 02.2024
Banking Assistant (Temp)
Santander
05.2022 - 12.2022
Native Sales Associate (part time)
Vodafone
07.2021 - 03.2022
LLB (Hons) - Law with Business
University of Wolverhampton
Bachelor of Science - Psychology
Arden University
Similar Profiles
Vallika PatelVallika Patel
Site Coordinator at IngeusSite Coordinator at Ingeus
Marius SelkauskisMarius Selkauskis
Quality manager at IngeusQuality manager at Ingeus
Hilal OnalHilal Onal
Employment Advisor at IngeusEmployment Advisor at Ingeus