Sage Burch
Greater Manchester
Summary
Self-motivated professional with strong relationship-building skills across diverse groups. Proven ability to adapt to various situations and deliver effective solutions through collaborative communication. Committed to fostering a positive team environment and encouraging continuous learning and motivation among colleagues. Highly reliable, driven, and respectful, ensuring trust and respect in all interactions.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Assistant
Hobbycraft
Wigan, Greater Manchester
10.2024 - 01.2026
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Assisted customers with product inquiries for enhanced shopping experience.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Maintained a clean and orderly checkout area and shop floor, contributing to a pleasant store environment.
- Managed daily closing tasks including stock reconciliation and cash counting accurately.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Offered helpful advice on product selection, leading to increased sales.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Adapted quickly to changes in store layout or products range, minimizing disruption to service delivery .
- Communicated effectively with colleagues to ensure seamless service delivery.
- Promoted professionalism among staff to develop productive relationships.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Introduced innovative solutions which maximized output without compromising quality.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Streamlined workflow for a more efficient process.
- Implemented new working methods which improved overall efficiency of the team operations.
- Led project coordination, resulting in timely delivery.
- Improved customer satisfaction through close collaboration with the team.
- Delivered hands-on demonstrations for better practical understanding.
- Conducted product demonstrations to increase understanding among customers.
Warehouse operator
People Solutions/City plumbing
Warrington, Cheshire
10.2022 - 03.2023
- Kept clean work areas, promoting better productivity and safety standards.
- Picked orders accurately, reducing instances of return or exchange.
- Met tight deadlines by efficiently processing incoming shipments.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Operation of conveyor belts ensured timely sorting of packages.
- Loaded lorries to facilitate prompt delivery schedules.
- Packaged products securely for prevention of damage during transportation process.
- Stacked pallets, creating an organised storage system.
- Communicated effectively with supervisors, improving overall workflow.
Warehouse operator
DCS Recruitment/Hermes
Warrington, Cheshire
09.2020 - 05.2022
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Communicated effectively with supervisors, improving overall workflow.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Picked orders accurately, reducing instances of return or exchange.
- Improved warehouse efficiency by maintaining orderly stock locations.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Met tight deadlines by efficiently processing incoming shipments.
Education
Level 3 Applied science and Engineering - Diploma
Warrington and Vale Royal College
Warrington 09.2020 - 07.2022
Gcse -
Beaumont Collegiate Academy
Warrington 09.2017 - 07.2020
GCSEs -
T N Tatem Middle School
Bermuda 09.2015 - 09.2017
Skills
- Creative Skills
- Give solutions to aid progression in line with customer satisfaction
- Till Operation
- Patience / Problem-solving
- Front-line customer Service
- Cash Handling
- Hospitality
- Communication Skills
- Customer Service
- Provide excellent leadership Skills to maintain steady and productive operations in the work environment
- Multi-tasking
- Phone Etiquette
- Efficient time management Skills
- Strong organisation Skills
Timeline
Customer Service Assistant
Hobbycraft
10.2024 - 01.2026
Warehouse operator
People Solutions/City plumbing
10.2022 - 03.2023
Level 3 Applied science and Engineering - Diploma
Warrington and Vale Royal College
09.2020 - 07.2022
Warehouse operator
DCS Recruitment/Hermes
09.2020 - 05.2022
Gcse -
Beaumont Collegiate Academy
09.2017 - 07.2020
GCSEs -
T N Tatem Middle School
09.2015 - 09.2017