Sagar Sapkota
London,Newham
Summary
Results-oriented and highly adaptable professional with a strong background in providing exceptional customer service. Possess excellent communication and interpersonal skills, coupled with a knack for problem-solving and a keen attention to detail. Adept at multitasking and maintaining organization in fast-paced environments. Known for a customer-centric approach, ability to work effectively both independently and as part of a team, and a commitment to ensuring a positive and memorable experience for customers. Proficient in utilizing technology to streamline operations and enhance service quality.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Part Time Retail Sales Assistant
Lila Grocery and Retail Store
Nayamil-05, Tilottama, NEPAL
05.2018 - 09.2022
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Updated product labelling and pricing to reflect discounts and offers and restocking the floor maximizing product availability.
- Built lasting relationships with clients through customer service interactions and resolving customer complaints and other process issues with proactive problem-solving skills.
Receptionist
New Test Bud Family Restaurant and Bar
Manigram-05, Tilottama, Nepal
10.2019 - 01.2022
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Delivered front of house duties with warm and professional manner.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Answered and helped resolve enquiries from clients, vendors and general public.
Kitchen Assistant and Starter Chef
Gurkhas Fine Nepalese Cuisine
1, The Boulevard Balham High Road, Balham London, Wandsworth
02.2023 - Current
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Used kitchen equipment as instructed and to safety protocols.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Helped chefs with requisitioning stock within budget requirements, cutting and preparation of all the food items, and preparation and serving of all the starters within the standards.
Education
BSc Hons Computing Systems - Information Technology (IT)
Ulster University London Branch
London 01.2023 -
A-Levels - BIOLOGY AND SCIENCE WITH EXTRA MATHS
EVEREST ENGLISH BOARDING SECONDARY SCHOOL
NEPAL 04.2016 - 05.2018
Skills
- Customer Service
- Communication Skills
- Interpersonal Skills
- Adaptability
- Problem-Solving
- Organizational Skills
- Multi-Tasking
- Attention to Detail
- Time Management
- Tech Savvy
- Leadership
Languages
English
Fluent
Hindi
Native
Nepali
Native
Urdu
Fluent
Punjabi
Intermediate
Hobbies And Interest
- Selfless Volunteering
- Public Speaking
- Painting and drawing
- Sports (Cricket and Football)
- Puzzles and Coding
- Learning new languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There's nothing like impossible and unachievable. It's just the mind boundaries that you have created in your head.
Sagar Sapkota
Timeline
Kitchen Assistant and Starter Chef
Gurkhas Fine Nepalese Cuisine
02.2023 - Current
BSc Hons Computing Systems - Information Technology (IT)
Ulster University London Branch
01.2023 -
Receptionist
New Test Bud Family Restaurant and Bar
10.2019 - 01.2022
Part Time Retail Sales Assistant
Lila Grocery and Retail Store
05.2018 - 09.2022
A-Levels - BIOLOGY AND SCIENCE WITH EXTRA MATHS
EVEREST ENGLISH BOARDING SECONDARY SCHOOL
04.2016 - 05.2018
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