SAGAR SHARMA

• Responsible for working for a large £10m organisation, Responsible for implementing digital changes in the retail division, within the department of a £20 million, large sized organisation in the EdTech industry
• Eliciting market trends and customer needs to identify areas for improvement and new product development specific to the EdTech industry
• Conducting stakeholder interviews, surveys, and workshops to gather requirements, and capturing them using tools such as Excel, process mapping diagrams, and user stories
• Conducting user research and collecting customer feedback to inform product design and development specific to the retail division of the organization
• Creating epics, user stories, and use cases to break down features into smaller, more manageable components, and incorporating them into product roadmaps requirements specific to a £10m retail division within a £20m organization
• Managing stakeholder expectations and communication by utilizing Confluence to maintain alignment across multiple projects
• Developing business cases and product roadmaps to present to stakeholders, and securing approval and funding for product development within a £10m retail division of a £20m organization
• Facilitating product development using Agile methodologies, including scrum and Kanban, to manage product development workflows in Jira, and ensuring that the product is delivered on time and within budget
• Supporting the implementation and rollout of new products and features within the £10m retail division, ensuring that the product is integrated with existing systems and processes, and conducting user training and support during product rollout

• As a Business Analyst at a prominent pizza company, I was responsible for driving operational efficiency and enhancing the customer experience through data analysis and the integration of digital solutions
• Conducted in-depth analysis of customer data, order workflows, and operational performance to identify areas for improvement
• Led cross-functional teams to implement process changes and improve efficiency
• By collaborating with cross-functional teams, I contributed to optimizing processes such as online ordering, delivery logistics, and inventory management, resulting in improved efficiency and customer satisfaction
• Developed and maintained process documentation and procedures
• Conducted root cause analysis to identify and resolve issues
• Provided training and support to team members on new processes and systems
• Supported the implementation of new technologies, ensuring seamless alignment with business objectives and helping to continuously refine the overall customer experience
• Evaluated and tested new systems to ensure they meet quality standards
• Key Expertise:
• - Implemented a new LMS platform that improved the efficiency and effectiveness of the company's education programs by40%
• - Conducted thorough market research and competitor analysis, resulting in the development of a successful new product line that increased revenue by18%

• Client Relationship Management: Successfully managed and nurtured client relationships, ensuring their needs and expectations were met
• Sales and Revenue Growth: Achieved sales targets and contributed to revenue growth through effective client engagement and business proposals
• Data Analysis: Utilized data analysis to assess client needs and market demands, informing strategic decisions and proposals
• Stakeholder Communication: Collaborated with various stakeholders, including clients, internal teams, and senior management, to align business strategies
• SWOT Analysis: Conducted SWOT (Strengths, Weaknesses, Opportunities, Threats) analyses to evaluate business potential and mitigate risks

Key Expertise:

• Conducted root cause analysis that identified and resolved recurring issues, resulting in a50% improvement in key performance metrics
• - Trained and provided support to15 team members on new processes and systems
• - Monitored and reported on project progress and results, resulting in a15% increase in project completion rates
• Key Expertise:
• Sales Success: Surpassed sales targets consistently, leading to a 19% increase in business revenue and market share
• Strategic Market Insights: Conducted in-depth market research that led to the identification of emerging business opportunities, resulting in revenue growth and brand recognition
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.