Summary
Overview
Work history
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Sagar Patil

Hounslow

Summary

Dedicated and highly skilled Azure Administrator with a solid background in cloud-computing and a proven track record of managing and optimizing Azure environments. Seeking a challenging role in the UK that allows me to utilize my expertise in Azure services and infrastructure to contribute to organizational growth and success.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
5
5
Certification

Work history

Tech Support Analyst

UBS
Mumbai, India
03.2018 - 02.2023
  • Collaborated with cross-functional teams and third-party vendors to troubleshoot and resolve complex technical problems, minimizing downtime and enhancing productivity.
  • Provided remote support for login issues, applications functionality, maintenance and troubleshooting.
  • Responded to incidents on-site, providing precise time estimations and managing customer expectations.
  • Reduced escalation workload and maintained timely feedback to management.
  • Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
  • Skilfully worked with M365, In-tune portal & Azure portal.
  • Provide technical support and troubleshooting for Azure-related issues.
  • Administered Azure Active Directory, including user management, group policy, and security settings.
  • Deployed and managed Azure virtual machines, ensuring optimal performance and cost-efficiency.
  • Utilized Azure Security Center to identify and remediate security vulnerabilities.
  • Monitored and analyzed Azure resources using Azure Monitor and Log Analytics, ensuring timely incident response.
  • Managed technical support page by creating FAQs and posting knowledge-based articles.

IT Service Desk Analyst

Virtela India Private Limited
Mumbai, India
06.2017 - 02.2018
  • Provided technical support and guidance to a diverse user base of employees from India, Philippines & USA over email, phone & chat.
  • Installed, configured, and maintained operating systems, software applications, and hardware components.
  • Managed user accounts, permissions, and group policies in Active Directory.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Worked with Microsoft 365 and office 365 tools such as Outlook, Teams, SharePoint, Online, OneDrive.
  • Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
  • Troubleshooting of network issues, VPN, Bit Lockers, Windows Update and windows profile related problems.
  • Configured Print server, file server & VoIP Phones.
  • Conducted regular system maintenance, including updates, patches, and backups.
  • Delivered training sessions to educate users on software applications and IT security best practices.
  • Developed and updated documentation for troubleshooting procedures, FAQs, and knowledge base articles.

IT Support Executive

National Payments Corporation of India
Mumbai, India
06.2015 - 05.2017
  • Followed the Joiners, Movers, and Leavers process for equipment setup, updates, access control in accordance with established procedures.
  • Provided L1 & L2 troubleshooting for Citrix workspace machines, laptops, desktops,
  • Utilised VOIP software to communicate with customers.
  • Facilitated high-quality service desk operations, applying best practice methods aligning with ITIL framework.
  • Utilised ticketing system to track timeline and resolution of problems.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • RSA Administration- assigning token to the end users as per requirements and troubleshooting of issues related to RSA.
  • Active Directory Administration for creating user accounts & handling AD for other permissions
  • Managing DHCP server, Creating reservations of IP address.
  • Managing File server for share drive.
  • Managing WSUS server for patch updates.
  • Managing McAfee server for antivirus related issues, and Updating McAfee DAT versions on servers & client systems

IT Support Engineer

Serco Global Services
Mumbai, India
01.2014 - 05.2015
  • Maintained high level of support by consistently improving knowledge of operating systems and application software.
  • Provided 1st-line helpdesk remote and telephone support to clients.
  • Diagnosed and quickly resolved a wide range of Windows applications and networking problems reducing downtime by 95%.
  • Prioritised and managed multiple cases simultaneously with 100% user satisfaction.
  • Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
  • Responsible for handling and configuring video Conference devices
    (Polycom,Polycom real-presence, CISCO DX80, Huawei)
  • Responsible for handling AD server, DHCP server and print server at basic level.
  • Demonstrated flexibility in working and traveling to other offices as required.

Technical Support Engineer

Tata Consultancy Services
Mumbai, India
07.2012 - 08.2013
  • Installation and configuration of Windows based operating systems (Windows 7,8,10)
  • Working on Service desk ticketing system for call monitoring.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Leveraged available resources, knowledge and equipment to resolve customer requests.
  • Solved interruptions in machines and equipment through collaborations with internal and external third parties.
  • Supported out-of-hours service by working unsociable hours on-call.
  • Managed technical support page by creating FAQs.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Installed new software for users and monitored version and patch update requirements.

Education

Bachelor of Engineering - Information Technology

University of Mumbai
India
08.2008 - 06.2012

Skills

  • Active Directory
  • Microsoft Azure
  • Operating Systems
  • Microsoft 365
  • Incident Management
  • Identity and access management
  • Security & Compliance
  • Troubleshooting proficiency
  • Software and Application Support
  • Remote Desktop Support
  • Sailpoint
  • Technical issues analysis
  • Customer Service
  • End user Support

Certification

  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Azure Fundamentals
  • MCSA Windows Server 2016
  • Sailpoint - Pursuing
  • AWS Cloud Practitioner - Pursuing


Timeline

Tech Support Analyst

UBS
03.2018 - 02.2023

IT Service Desk Analyst

Virtela India Private Limited
06.2017 - 02.2018

IT Support Executive

National Payments Corporation of India
06.2015 - 05.2017

IT Support Engineer

Serco Global Services
01.2014 - 05.2015

Technical Support Engineer

Tata Consultancy Services
07.2012 - 08.2013

Bachelor of Engineering - Information Technology

University of Mumbai
08.2008 - 06.2012

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Sagar Patil