Sagar Patel
Greater London
Summary
Detail-oriented professional with expertise in customer service, cash handling, and stock inventory control. Demonstrates a patient and calm nature while excelling in upselling techniques and utilising POS systems to enhance operational efficiency. Possesses comprehensive knowledge of dining etiquette and food and beverage services, ensuring exceptional guest experiences. Ambitious and committed to delivering high standards in hospitality, with a focus on fostering customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work history
Waiter
Park Plaza Waterloo
London
11.2022 - Current
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Accommodated special dietary requests, enhancing customer dining experience.
- Assisted in food preparation, resulting in timely service delivery.
- Explained dish components clearly to inform customers' decisions.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Handled payment transactions to guarantee smooth customer checkout process.
- Maintained knowledge of menu items, leading to accurate order taking.
- Remained calm under pressure, ensuring better performance during peak hours.
Assistant restaurant manager
Saipooja Restaurant
Shevgaon, Maharashtra, India
08.2019 - 02.2022
- Handled cash transactions accurately and responsibly.
- Enhanced dining experience with exceptional attention to detail.
- Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
- Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
Education
Bsc - Mathematics
Dr Babasaheb Ambedkar Marathwada University
Aurangabad, India 08/2016 - 04/2019
MA International Tourism and Hospitality Management - Tourism
University of Greenwich
London 09/2022 - 09/2023
Skills
- Ambitious
- Patient and calm nature
- Dining etiquette knowledge
- Stock inventory control
- Cash handling
- Customer Service
- POS Systems
- Upselling
- Food and beverage knowledge
Personal Information
Hobbies: Cinema, Cricket, Dancing, Music
Custom
References available on request
Languages
English
Fluent
References
References available upon request.
Timeline
Waiter
Park Plaza Waterloo
11.2022 - Current
Assistant restaurant manager
Saipooja Restaurant
08.2019 - 02.2022
Bsc - Mathematics
Dr Babasaheb Ambedkar Marathwada University
08/2016 - 04/2019
MA International Tourism and Hospitality Management - Tourism
University of Greenwich
09/2022 - 09/2023
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