Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Quote
Websites
Timeline
StoreManager
Sagar Dhanwani

Sagar Dhanwani

Harrow On The Hill ,Greater London

Summary

Experienced Shift Manager skilled in maintaining smooth operations and ensuring customer satisfaction through efficient, high-quality service. Proactive problem solver with a talent for keeping team members focused and on task. Complemented by valuable internship experience at Oberoi Amarvillas and a successful tenure as a Supervisor. Seeking a role to utilize leadership skills, enhance operational efficiency, and consistently deliver exceptional guest experiences. Recognized for ability to lead teams, drive productivity, and improve customer satisfaction. Driven by a strong passion to make a meaningful impact in dynamic hospitality environments. Solid educational foundation in hospitality management.

Overview

5
5
years of professional experience

Work History

Shift Manager

McDonald's
01.2024 - Current
  • Efficiently managed daily shifts, guaranteeing timely, cost-effective service delivery to valued customers.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Cooperated with coworkers and team members to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate them toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Tracked receipts, employee hours, and inventory movements.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Crew Member

McDonald's
10.2022 - 05.2023
  • Promoted to the role of Crew Trainer for consistently delivering high-quality service.
  • Excelled in multiple departments, including Front Counter, Kitchen, and Drive-Thru, ensuring optimal customer experiences.
  • Acted on guest needs, addressed questions, and resolved concerns, contributing to an exceptional onboard experience.
  • Accurately processed customer payments using the cash register and conveyed special requests to kitchen staff.
  • Ensured strict adherence to food safety procedures outlined in company policies.

Front of House Supervisor Supervisor

Pinch Of Spice India
07.2021 - 08.2022
  • Formulated and implemented strategies that boosted restaurant performance, streamlined food prep processes, and reduced waste.
  • Stayed at forefront of industry trends and innovations to enhance competitiveness and customer appeal.
  • Managed staff scheduling, distributing workloads fairly, and ensuring adequate coverage.
  • Controlled expenses, resulting in increased profitability by efficient management of food and labor costs.
  • Oversaw food preparation and cooking activities, ensuring compliance with health and safety standards.

Front Office Supervisor

Hotel Amar
01.2020 - 06.2021
  • Promoted from Front Office Associate to Front Office Supervisor.
  • Produced and delivered comprehensive reports to various departments, fostering transparent and efficient communication, and enabling teams to work seamlessly together.
  • Diligently reconciled end-of-day reports to ensure precise billing and payment processing, demonstrating exceptional attention to detail and financial accuracy.
  • Took on a leadership role in coaching employees, not only in their day-to-day tasks but also in resolving complex problems.

Internship Student

THE OBEROI AMARVILAS
12.2017 - 05.2018


  • Training in major four departments- Food and Beverage, House Keeping, Kitchen and Front Office.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Received a Letter of Appreciation from the Front Office and Kitchen Department.


Education

Master of Arts - MA Luxury Hospitality Management

University of West London
09-2023

Bachelor of Science - Advance Programme In International Hospitality

International Institute Of Hotel Management

Skills

Inventory control

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Important To Me

Work-life balanceCareer advancementCompany CulturePersonal development programsTeam Building / Company RetreatsFlexible work hours

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Quote

Success is never owned, it is rented and the rent is due everyday.

Timeline

Shift Manager

McDonald's
01.2024 - Current

Crew Member

McDonald's
10.2022 - 05.2023

Front of House Supervisor Supervisor

Pinch Of Spice India
07.2021 - 08.2022

Front Office Supervisor

Hotel Amar
01.2020 - 06.2021

Internship Student

THE OBEROI AMARVILAS
12.2017 - 05.2018

Master of Arts - MA Luxury Hospitality Management

University of West London

Bachelor of Science - Advance Programme In International Hospitality

International Institute Of Hotel Management

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Sagar Dhanwani