Sagar Dhanwani

• Welcomed and served customers with a warm smile and exceptional service.
• Mentored associates in upholding company values, and ensuring individualized product selection experiences.
• Efficiently managed daily shifts, guaranteeing timely, cost-effective service delivery to valued customers while preparing for a Duty Manager role.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Trained and mentored new employees to maximize team performance.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.

• Promoted to the role of Crew Trainer for consistently delivering high-quality service.
• Excelled in multiple departments, including Front Counter, Kitchen, and Drive-Thru, ensuring optimal customer experiences.
• Acted on guest needs, addressed questions, and resolved concerns, contributing to an exceptional onboard experience.
• Accurately processed customer payments using the cash register and conveyed special requests to kitchen staff.
• Ensured strict adherence to food safety procedures outlined in company policies.

• Formulated and implemented strategies that boosted restaurant performance, streamlined food prep processes, and reduced waste.
• Stayed at forefront of industry trends and innovations to enhance competitiveness and customer appeal.
• Managed staff scheduling, distributing workloads fairly, and ensuring adequate coverage.
• Controlled expenses, resulting in increased profitability by efficient management of food and labor costs.
• Oversaw food preparation and cooking activities, ensuring compliance with health and safety standards.

• Promoted from Front Office Associate to Front Office Supervisor.
• Produced and delivered comprehensive reports to various departments, fostering transparent and efficient communication, and enabling teams to work seamlessly together.
• Served as a guiding mentor for new employees, providing swift and effective responses to their questions, elevating their job comprehension, and promoting a collaborative, learning-oriented atmosphere.
• Diligently reconciled end-of-day reports to ensure precise billing and payment processing, demonstrating exceptional attention to detail and financial accuracy.
• Took on a leadership role in coaching employees, not only in their day-to-day tasks but also in resolving complex problems, motivating teams to achieve challenging objectives, and fostering a culture of continuous improvement.

⦁ Training in major four departments- Food and Beverage, House Keeping, Kitchen and Front Office

• Proven ability to develop and implement creative solutions to complex problems.
• Gained strong leadership skills by managing projects from start to finish.
• Resolved problems, improved operations, and provided exceptional service.
• Received a Letter of Appreciation from the Front Office and Kitchen Department.