Safwan Aziz
Leicester
Summary
Friendly, results-driven customer service professional with over 2 decades of experience in fast-paced environments. Proven ability to handle customer inquiries, resolve issues efficiently and provide outstanding service that enhances customer satisfaction and loyalty. Skilled in communication, problem-solving and using CRM software. I am a hardworking and dependable individual with a strong commitment to completing tasks efficiently and providing excellent customer service. Known for staying calm under pressure, communicating clearly, empathizing with clients and taking initiative to resolve issues quickly. A team player with a positive attitude and strong attention to detail.
Experienced with building and maintaining client relationships to drive sales growth. Utilizes negotiation and communication abilities to meet and exceed business goals. Track record of developing strategic sales plans and securing high-value accounts.
Overview
21
21
years of professional experience
Work History
Executive Sales Representative
S&B Clothing Ltd
06.2009 - Current
- Company Overview: S&B Clothing Ltd is a manufacturing company specialising in producing high-quality garments for globally recognised fashion brands.
- Team Management: 30 | Key Clients: Otto Group, Bon Prix, Heine, ASOS, Quiz, PLT and Boohoo
- Managed and nurtured key client accounts, resulting in an increase in long-term partnerships with major global fashion brands.
- Handled all client sales and sampling requests, ensuring accurate order processing and effective communication with clients.
- Led negotiations with suppliers, securing a reduction in material costs while travelling to Europe and the USA for client meetings.
- Optimised production workflows and overall operational efficiency, contributing to an increase in annual production capacity.
- Introduced a new inventory tracking system that reduced stock discrepancies, ensuring better resource allocation.
- Took ownership of managing all travel arrangements for company directors, ensuring seamless logistics of business trips.
Customer Service Advisor/Part Time whilst studying
Next Directory
01.2004 - 01.2007
- Taking customer orders, taking online payments, handling enquiries and problem resolution. Also worked in Telemarketing department, flowers dept and furniture dept.
- Skills gained: Communication, problem solving, technical literacy and most importantly teamwork
- Resolved customer inquiries effectively, ensuring high satisfaction levels and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BSC - Business Information System
De Montfort University
01.2008
Skills
- Proficient in client relations
- Proficient in planning and coordination
- Confident written and verbal communication
- Data entry and records management
- Confidentiality and handling sensitive information
- Problem-solving and initiative
- Fast learner and team collaborator
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Negotiation expertise
- Customer engagement
- Industry awareness
- Time management
- Problem-solving skills
Hobbies and Interests
Currently studying Cyber Security course – Level 2, Volunteer experience supporting local community events and family services, Interested in lifelong learning, wellbeing, and inclusion
Software Competencies
- Software: Microsoft Office – Word, Excel, PowerPoint, Outlook, Teams, Zoom
- Inventory Management Systems, Order Management Systems, 3D Design Software, Diary Management Systems
Additional Information
Full UK Driving Licence | Willing to Travel | Remote, Onsite & Hybrid Work | Availability: Immediately
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Executive Sales Representative
S&B Clothing Ltd
06.2009 - Current
Customer Service Advisor/Part Time whilst studying
Next Directory
01.2004 - 01.2007
BSC - Business Information System
De Montfort University