SAFIYA KHAN
WORLI, MUMBAI,INDIA
Summary
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
1
1
Certificate
Work history
Senior Fashion Consultant
Isharya
Mumbai, India
07 2025 - Current
- Developed appropriate resources to meet needs of diverse audiences.
- Increased customer satisfaction by providing knowledgeable advice on precious and semi-precious stones.
- Organised jewellery displays to showcase latest collections effectively.
- Handled delicate items with utmost care and attention to detail.
- Responded to customer inquiries promptly, delivering exceptional after-sales service.
- Provided expert knowledge to customers, ensuring their trust and loyalty.
- Achieved sales targets with excellent customer service skills.
- Managed cash transactions efficiently minimising any discrepancies at end-of-day balancing.
- Demonstrated intricate details of jewellery pieces, enhancing client understanding and appreciation.
- Attended industry events to stay abreast of latest trends in jewellery design.
- Collaborated with team members to enhance store performance.
- Processed orders received via telephone, fax and internet and calculated customer's final bill.
- Promoted customer loyalty scheme at checkout.
Fashion Consultant
Gas
Mumbai, India
02 2023 - 06 2025
- Enhanced brand image with personalised styling sessions.
- Kept up-to-date with latest fashion trends to provide informed advice to clients.
- Fostered a welcoming retail environment to encourage repeat business from satisfied customers.
- Successfully managed team of assistants, promoting a positive work environment through clear communication and mutual respect.
- Developed strong relationships with clients through excellent communication and customer service skills.
- Trained new hires in customer service standards and product knowledge, fostering a consistent brand image across all staff members.
- Presented fresh fashion ideas to clients, increasing their wardrobe versatility.
- Improved visual displays in-store for an enriched shopping experience.
- Boosted client satisfaction by offering tailored fashion advice based on individual style preferences.
- Coordinated with designers for the creation of unique, fashionable garments.
- Regularly communicated with staff about stock levels and product availability, maintaining efficient operations within the store.
Acting Assistant Manager
Gas
Mumbai, India
01 2025 - 06 2025
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Assisted in recruitment process to build an effective workforce.
- Managed daily operations to ensure smooth running of the shop floor.
- Handled customer complaints effectively, restoring trust in our brand.
- Provided support to manager during audits, ensuring accurate reports.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Created a positive work environment, resulting in higher employee morale.
- Delegated tasks to team members efficiently improving overall productivity.
- Minimised inventory loss for improved profit margins.
- Monitored sales performance regularly adjusting strategies as required.
- Streamlined store operations with efficient scheduling.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Planned revenue generation strategies designed for growth.
- Created classification systems to manage archives.
- Controlled resources by department or project and tracked use in Software.
- Led and managed administrative staff to maintain smooth daily operations.
- Established clear budgets and cost controls strategies to meet objectives.
- Represented organisations at seminars, conferences and business events.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Implemented promotional strategies for increased footfall during holiday seasons.
Education
10th
Holy Cross High School
Commerce - 12th
Lilavati College
Commerce - S.Y.B Com
Lala Lajpatrai College
Skills
- Inspiring leadership
- Sales monitoring
- Outstanding customer service
- Department management
- Production reporting
- Time management
- Problem-solving
- Team building
- Knowledge of [Software]
- Mystery Shopping Report 100% qualified
- Accounting
- Social media marketing
- Loss prevention & and security protocols
- Visual Merchandising & store presentation
- Customer relationship management (CRM)
- Inventory management & stock control
- Excellent budgetary techniques
Accomplishments
- Supervised team responsible for executing well on projects, leading to 100% increased revenue.
- Upsold additional products, increasing monthly revenue 100%
- Implemented sales process, streamlining work and increasing efficiency 100%
- Documented and resolved, contributing to good grade.
Certification
- Tonic retail academy
- Completed with 92% grades
- Cerified Tonic Goal Setting
- Make a move from indivual to Manager Cerificate
- Covered Constructive Feedback
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Timeline
Senior Fashion Consultant
Isharya
07 2025 - Current
Fashion Consultant
Gas
02 2023 - 06 2025
Acting Assistant Manager
Gas
01 2025 - 06 2025
10th
Holy Cross High School
Commerce - 12th
Lilavati College
Commerce - S.Y.B Com
Lala Lajpatrai College
Achievements
- Recognized as 'EMPLOYEE OF THE MONTH' with 100% outstanding performance
- Spearheaded a customer loyalty that increases repeat business