Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Safiullah NASIRI

City Of London,LND

Summary

Dedicated and vigilant door supervisor with 3+ years of experience in security and crowd management. Proven ability to maintain safety and order in high-pressure environment while proving exceptional customer service. Certified Door Supervisor including SIA badge. I have adapted to the security industry easily and I'm confident in myself to provide the best service, this is proved from my communication skills and an approachable appearance and attitude. I learn new skills and adapt to new environment easily which allows me to be prepared at all times. i have faced many problem-solving situations which I have settled with both parties being happy.

Overview

1
1
year of professional experience

Work History

Customer Service

Sainsbury's Local
01.2024 - 08.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
  • Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
  • Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.

Amazon Warehouse

Amazon
10.2023 - 12.2023
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Established safety protocols for warehouse environment, significantly reducing workplace accidents.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.

Door Supervisor

Person
02.2023 - 08.2023
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Issued access cards to authorized personnel to monitor access points.

Education

No Degree - BTEC LEVEL 3 EXTENDED DIPLOMA IN IT

Waltham Forest College
707 Forest Rd, London E17 4JB
09-2022

Skills

  • Complaint Handling
  • Social Media
  • CRM Software
  • Team Collaboration
  • Call center experience
  • Product Sales
  • Search and seizure
  • Attention to Detail
  • Multitasking Abilities
  • Organizational Skills
  • Problem-Solving
  • Decision-Making
  • Time Management
  • Written Communication
  • Excellent Communication
  • Team building

Languages

Pashto
Native language
Urdu
Proficient
C2
Dari
Proficient
C2

Timeline

Customer Service

Sainsbury's Local
01.2024 - 08.2024

Amazon Warehouse

Amazon
10.2023 - 12.2023

Door Supervisor

Person
02.2023 - 08.2023

No Degree - BTEC LEVEL 3 EXTENDED DIPLOMA IN IT

Waltham Forest College

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Safiullah NASIRI