SAFIULLA SULTAN
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. I seek and hope to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
E-Commerce Assistant
Kamar Silver Factory Pvt Ltd
05.2023 - Current
- Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
- Focused on continuous quality and customer service improvement in e-commerce operations.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Created, optimized, and managed product listings on Amazon and ETSY, ensuring accurate and compelling descriptions, keywords, and images to enhance product visibility and drive sales.
- Conducted thorough market research to identify trends, analyze competitors, and adjust pricing strategies to remain competitive and maximize profitability.
- Handled customer inquiries, resolved issues, and managed feedback to maintain high customer satisfaction and positive reviews.
- Monitored inventory levels, coordinated with suppliers, and ensured timely restocking to prevent stockouts and overstock situations.
- Utilized analytical tools to track and report on key performance metrics such as conversion rates, click-through rates, and return on ad spend, using insights to drive continuous improvements.
- Developed and executed effective SEO strategies, including keyword research and optimization, to improve search rankings and visibility in both Amazon and ETSY search results.
- Designed and implemented engaging product content, including high-quality images, videos, and product descriptions, to attract and convert potential customers.
- Managed and optimized paid advertising campaigns (e.g., Amazon Sponsored Products, Etsy Ads) to increase product visibility and drive targeted traffic.
- Ensured adherence to platform policies and guidelines, including intellectual property rights, product quality standards, and shipping regulations.
Site Manager
HungerBox
01.2022 - 05.2023
- Supervised daily operations ensuring efficient and smooth functioning of the cafeteria.
- Managed a team of 20 staff members, including hiring, training, scheduling, and performance evaluation.
- Maintained high standards of customer service by addressing customer complaints and feedback promptly and effectively.
- Oversaw inventory management, including ordering supplies, tracking stock levels, and reducing waste to maintain cost efficiency.
- Ensured compliance with health, safety, and food hygiene regulations.
- Collaborated with chefs to design and update the menu, focusing on customer preferences and dietary trends.
- Negotiated with suppliers and vendors to secure the best prices for ingredients and supplies.
- Organized and managed special events, catering services, and promotional activities to boost sales and customer engagement.
- Addressed operational challenges promptly, implementing solutions to enhance efficiency and service quality.
- Developed and maintained positive relationships with regular customers, enhancing customer loyalty and repeat business.
- Generated regular reports on sales, customer feedback, and staff performance for senior management review.
Business Development Trainee
Arcadio Lifestyle
08.2021 - 11.2021
- Networked among local business and community organizations to develop leads and generate business.
- Presented information to customers, peers and management.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Listed products in platforms like Myntra and Amazon.
Administrative Assistant
Taz Kamar Inn Pvt Ltd
08.2018 - 12.2020
- Used accounting software to prepare weekly and monthly financial reports.
- Communicated with suppliers to reconcile invoice payments.
- Assisted management with finalization of annual expense plans.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Front Office Executive
Taz Kamar Inn Pvt Ltd
05.2017 - 08.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took more than 20 incoming calls per day, provided information and routed callers to correct personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Maximized sound operations and continually reviewed administrative functions for potential process improvements
Education
B.Tech in Mechanical - Mechanical Engineering
Hindustan University
Chennai04.2017
High School -
Crescent Residential Higher Secondary School
Chennai04.2012
Skills
- Effective Communication
- Team Collaboration
- Adaptability and Flexibility
- Client Relationship Development
- Continuous Improvement
- Time management
- Customer support
- Website Maintenance
- Performance reporting
- Online Marketing
- Interpersonal Skills
- Relationship Building
- Order Fulfillment
Languages
Tamil
Bilingual or Proficient (C2)
A1
English
Advanced (C1)
A1
Hindi
Intermediate
B1
Timeline
E-Commerce Assistant
Kamar Silver Factory Pvt Ltd
05.2023 - Current
Site Manager
HungerBox
01.2022 - 05.2023
Business Development Trainee
Arcadio Lifestyle
08.2021 - 11.2021
Administrative Assistant
Taz Kamar Inn Pvt Ltd
08.2018 - 12.2020
Front Office Executive
Taz Kamar Inn Pvt Ltd
05.2017 - 08.2018
B.Tech in Mechanical - Mechanical Engineering
Hindustan University
High School -
Crescent Residential Higher Secondary School
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