Safinaz Jafri
London
Summary
Good understanding and knowledge of the automotive industry with substantial experience in warehouse operations, part sales, stock management and customer service. Developing long lasting and effective client relationships. Great customer service skills. Dedicated and experienced over 5 years. Bilingual, ambitious and eager to progress, I am now seeking a new challenge where I can apply my skills and grow in a supportive environment.
Overview
7
7
years of professional experience
Work history
GENERAL WAREHOUSE ASSISTANT
Euro Car Parts
01.2024 - Current
- In this role I have gained experience over various departments, my responsibilities spanned over warehouse operations, stock management, inter branch co-ordination and deliveries
- I manage warehouse stock, ensuring accurate storage of parts for easy retrieval and distribution
- Received and inspected incoming deliveries, ensuring items were correctly logged onto the system
- Regularly conducted stock counts, maintaining accurate inventory levels and minimizing discrepancies
- Further to this, collaborating with other branches to handle part orders across different locations
- Handling garage or retail returns, ensuring all returns were correctly logged and inspected for quality
- Process refunds accurately and in timely manner, handling warranty and surcharge stock
- In addition to my role, I was responsible for identifying and cleansing slow moving or obsolete inventory. This process is crucial for optimizing warehouse space and maintaining a healthy inventory turnover rate
- In my warehouse role, I not only managed the above but also had a key role in ensuring timely delivery of parts to our garage customers
- By assisting with deliveries, I helped maintain high service standards, ensuring clients received the right parts when needed while also fostering strong customer relationships
- This in return also allowed myself to build strong relationships with our customers through regular interactions during deliveries, gathering feedback.
SALES ADVISOR
Euro Car Parts
05.2023 - 12.2023
- Working in sales allowed me to gain intermediate knowledge of the motor trade
- Answering phone calls from trade and retail customers, ensuring to order the correct parts for the vehicle provided
- Using external main dealer catalogues to find original part numbers and to diagnose and identify the correct part
- Certain vehicles will have multiple parts listed that are suitable for different models, so it requires a search on our dealer catalogue to order parts for repairs ensuring that the correct parts were delivered in a timely manner
- Offering promotional products and essentials, boosting sales on garage equipment and tools
- Developed and implemented sales training programs that improved sales skills and resulted in an increase in sales effectiveness
- Built strong relationships with customers through friendly and personalized interactions
- Utilized computer systems to access customer accounts and provide accurate information quick and efficiently
- Utilized engaging and listening to identify customer needs and provide accurate solutions.
CUSTOMER SERVICE SUPERVISOR
Euro Car Parts
10.2021 - 04.2023
- I was Customer Service Supervisor at Kingston Euro Car Parts
- I oversaw ensuring the shop was fully stocked and faced up with the correct price file
- I made sure all online orders were picked correctly and then called all the customers to let them know their orders are ready
- I was the first point of call for customers in the shop
- Any retail issue was handled by myself and always made sure service was carried out with a smile
- I would also deal with face to face walk ins where customers were unsure of the item that they required
- I would use my knowledge to help understand what was required as well as using external main dealer catalogues to ensure the right part was ordered first time, every time.
CUSTOMER SERVICE CASHIER
Five Guys
09.2017 - 04.2019
- Working as part of the crew in a restaurant
- Completed all training provided
- As working on the tills, I was the frontal face for the company and therefore providing the correct service was crucial
- Each day greeting customers and making them feel welcome
- As a cashier always making sure to provide friendly and attentive customer service whilst working on the shop floor
- Emptying and maintaining cleanliness of the store
- Always providing professional and happy customer service
- Taking customer orders and submitting orders on our electronic system
- Up selling of food and beverages
- Handling of payments, using an electronic till, packing the food for take-away and voucher distribution
- Managing and maintaining of stock rotation and removing damaged and old stock produce
- Working within all health, food and hygiene regulations, as well as making sure customer dietary issues are maintained
- If the store was quiet in my department, I would assist with other departments as I like to keep myself occupied.
Skills
- Invoice processing
- Confident communicator
- Outstanding customer service
- Product knowledge
- Team player
- Stock management
- Manual handling
- Punctual and reliable
Timeline
GENERAL WAREHOUSE ASSISTANT
Euro Car Parts
01.2024 - Current
SALES ADVISOR
Euro Car Parts
05.2023 - 12.2023
CUSTOMER SERVICE SUPERVISOR
Euro Car Parts
10.2021 - 04.2023
CUSTOMER SERVICE CASHIER
Five Guys
09.2017 - 04.2019
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