Safina Khan
Southampton
Summary
I have worked various roles such as accounts assistant, planning manager, complaints and customer/accounts manager. Extremely organised and dependable and very successful at managing multiple priorities. Always willing to take on greater responsibilities to meet individual and team goals.
I seek opportunities to optimize business operations, to help efficiency, cost savings, and improved customer satisfaction.
I have a proven track record of effectively managing customer complaints, timely resolution, and maintaining high levels of satisfaction. I believe that by truly understanding the needs and expectations of customers, organizations can better position themselves for success.
Alongside my dedication and customer focus, I possess strong organizational and time management skills. Being able to help others within the work place, is always a personal goal and a greater job satisfaction.
Overview
23
23
years of professional experience
10
10
years of post-secondary education
Work history
Accounts Assistant
Watsons Dairy
Southampton, Hampshire (County of Southampton)
06.2021 - 01.2023
- Processed and verified invoices and payments, ensuring accuracy and compliance with financial procedures.
- Assisted in preparing financial statements.
- Conducted regular audits to identify discrepancies and implement appropriate corrective measures.
- Effectively communicated with vendors, clients, and internal stakeholders to resolve billing and payment inquiries.
- Met deadlines by managing workload independently.
- Identified and resolved administrative errors, recommending preventative action to improve data quality.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
Transport/Planning Assistant
Watsons Dairy
Southampton, Hampshire (County of Southampton)
06.2018 - 06.2021
- Developed and implemented strategic plans to optimize operational efficiency and enhance productivity.
- Collaborated with cross-functional teams to align business goals, ensure effective resource allocation, and meet project deadlines.
- Monitored and evaluated key performance indicators, producing regular reports and recommending improvements.
- Efficiently managed customer complaints and ensured timely resolution, maintaining a high level of customer satisfaction.
- Collaborated with senior management to develop and implement policies and procedures for effective complaint management.
- Collaborated with co-workers to determine workflows and delegate traffic management duties.
Depot Manager
Medina Dairy
Southampton, Hampshire (County of Southampton)
07.2016 - 06.2018
- Motivated staff to continuously improve performance and better meet customer needs.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Recorded daily productivity and customer information.
- Handled new products and returns in line with company procedure.
- Pitched ideas on process and procedure improvements to aid business growth.
- Planned and prioritised successfully to achieve busy workloads under pressure.
Complaints Manager
British Gas
Southampton, Hampshire (County of Southampton)
07.2007 - 12.2012
- Owned end-to-end complaint handling and resolution in line with established procedures.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Took ownership for customer correspondence to deliver exceptional customer service levels.
- Achieved prompt and fair resolution of all level complaints in adherence with company guidelines.
- Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
- Resolved complaints requiring escalation using advanced conflict management skills.
- Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
Administrative Officer
Royal South Hants Hospital
Southampton, Hampshire (County of Southampton)
04.2005 - 04.2007
- Acted as main contact for internal and external clients.
- Wide range of duties within this role including, preparation of medical files, obtaining test results in time for scheduled appointments. Booking and rearranging appointments. Allocating all necessary documents for Doctor/Patient meetings.
- Ensuring a smooth running of daily clinics.
Administrative Office Assistant
Southampton Crown Court
Southampton, Hampshire (County of Southampton)
08.1999 - 02.2002
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Skills
- Strong analytical and problem-solving skills, with the ability to identify issues and develop practical solutions
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively
- Exceptional communication and interpersonal skills, enabling effective collaboration with diverse stakeholders
- Proven ability to work well under pressure, meet
- Always finding ways to help improve customer relations and current set processes to help the businesses growth
Languages
English
Native
A1
Urdu
Advanced
C1
Punjabi
Advanced
C1
Education
GCSEs - English, Maths, Science, Sociology, Art
Little Lever School
1989 - 1995
A-Levels - Sociology
Bolton Sixth Form College
09.1992 - 06.1995
NVQ Level 3 - Art & Design
Bolton Sixth Form College
09.1993 - 06.1995
Timeline
Accounts Assistant
Watsons Dairy
06.2021 - 01.2023
Transport/Planning Assistant
Watsons Dairy
06.2018 - 06.2021
Depot Manager
Medina Dairy
07.2016 - 06.2018
Complaints Manager
British Gas
07.2007 - 12.2012
Administrative Officer
Royal South Hants Hospital
04.2005 - 04.2007
Administrative Office Assistant
Southampton Crown Court
08.1999 - 02.2002
NVQ Level 3 - Art & Design
Bolton Sixth Form College
09.1993 - 06.1995
A-Levels - Sociology
Bolton Sixth Form College
09.1992 - 06.1995
GCSEs - English, Maths, Science, Sociology, Art
Little Lever School
1989 - 1995
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