Safia Fereday

Confident, intelligent, and motivated 16-year-old with a strong interest in customer service and sales. Enjoys helping people, solving problems, and creating positive experiences through clear communication and a friendly attitude. Quick to learn, able to stay calm under pressure, and works well both independently and as part of a team.

Hands-on experience in a retail environment, developing strong customer service skills by assisting shoppers, handling transactions, restocking shelves, and maintaining a tidy and organised store. Experience includes working with different types of customers, maintaining professionalism during busy times, and taking responsibility for delivering excellent service.

Member of an athletics group at the University of Birmingham, building leadership, teamwork, and communication skills. Participation in the group has increased confidence and demonstrated the importance of commitment, discipline, and supporting others.

Seeking a part-time role in customer service or sales to build on existing skills, gain new experience in a fast-paced environment, and contribute positively to the team.

Athletics Team Leadership Recognition — Awarded for demonstrating strong leadership and motivating teammates during training and competitions.

Assisted customers in person and over the phone, providing friendly and helpful service.

Handled customer inquiries, resolved issues, and ensured a positive shopping experience.

In Education :

Acknowledged for Unique work in 3D-Design

Year Group Coordinator Award — For contributing positively to the school community and helping others.

Debate or Public Speaking Award — For excellence in communication and presentation skills. ( English class Debates )

Achieved Merit in English Speaking Exam, demonstrating strong communication and presentation skills.

• Reading: Enjoy exploring a wide range of books, including fiction, non-fiction, and personal development, which helps improve my vocabulary, critical thinking, and creativity.
• Sports: Actively participate in athletics and team sports, which has helped me develop teamwork, discipline, and leadership skills while maintaining physical fitness and a healthy lifestyle.