Safia Begum
Oxford
Summary
Hardworking student eager to learn and develop new skills. Offers strong communication and organisation abilities to understand unique challenges and support a team. Learns quickly and collaborates well, as well as a dedicated customer service professional with extensive experience in fast-paced retail environments. Led by example to provide first-class customer care.
Overview
7
7
years of professional experience
Work history
Receptionist
Homes for students
Oxford
07.2023 - 09.2023
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered and helped resolve enquiries from clients, vendors and residents via email, phone call and front of desk whilst providing excellent customer service.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Managed bookings using company software for prospective clients, advertising company benefits and maximising sales.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Agency worker
Indeed flex
Oxford
01.2022 - 06.2023
- Identified tasks independently, working confidently without supervision.
- Supported teams in busy periods of high demand.
- Adapted work hours and job position to suit changing business needs.
- Adjusted quickly to new teams and work environments.
Customer service supervisor
Sainsburys
Oxford
05.2019 - 09.2021
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Assisted and resolved customer issues with product complaints, logging issues for investigation and providing replacement items.
- Worked during Covid, providing anxious customers exceptional customer service to make them feel at ease during the difficult time.
Customer service advisor
Mothercare
Oxford
06.2018 - 09.2018
- Advised customers on availability, pricing and location of products.
- Maintained excellent client satisfaction by providing in-depth support.
- Adhered strictly to policies and procedures for continued company compliance in car seat fitting.
Dyslexia School Assistant
Oxfordshire Dyslexia Association
Oxford
05.2016 - 03.2017
- Assisted specialist trained teachers to monitor student attendance and schedule in new clients for one to one teaching.
- Acted as main contact for staff and parents.
- Documented payments and appointments with verbatim reports, required key attention to detail whilst maintaining strict adherence to privacy policies.
Education
BSc hons - Biomedical science
Solent Southampton University
Southampton07.2024
A-Levels - Science
Oxford Spires Academy
Oxford08.2021
GCSEs -
Oxford Spires Academy
08.2018
Skills
- Very competent with computers and databases
- Particularly familiar with MS office
- Outstanding customer service
- Team work
- Excellent written and verbal communication skills
- Data organisation
- Bilingual
- Time management
- Company regulations eg GDPR
Interests
- Counselled students as a prefect (student Mentor) during my time at school.
- Fundraised for Cancer Research UK and Mulberry Bush School.
- Volunteered at Blackbird keys adventure playground, showing exceptional teamwork and leadership skills.
- School Achievements: Year 11 elite tie given to exceptional overachieving students.
- Volunteered in a scientific study via donation to South Asia biobank.
- Silver level NHS blood donor.
references
Available upon request
Languages
English
Native
Bengali
Native
Hindi
Fluent
Urdu
Fluent
Turkish
Beginner
korean
Beginner
Timeline
Receptionist
Homes for students
07.2023 - 09.2023
Agency worker
Indeed flex
01.2022 - 06.2023
Customer service supervisor
Sainsburys
05.2019 - 09.2021
Customer service advisor
Mothercare
06.2018 - 09.2018
Dyslexia School Assistant
Oxfordshire Dyslexia Association
05.2016 - 03.2017
BSc hons - Biomedical science
Solent Southampton University
A-Levels - Science
Oxford Spires Academy
GCSEs -
Oxford Spires Academy
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