Saffron Ruby Rodrigues - Storey
Cramlington,Northumberland
Summary
Dedicated professional with strong English fluency and a proven track record in customer service. Demonstrates exceptional order-taking proficiency and compliance with hygiene regulations, ensuring a clean and efficient environment. Skilled in table clearing and adept at maintaining composure under pressure, contributing to seamless operations. Committed to enhancing customer satisfaction through attentive service and adherence to cleaning requirements.
Friendly Hospitality Team Member known for delivering exceptional customer service and creating welcoming environments. Skilled at managing customer requests, resolving issues promptly, and ensuring satisfaction. Consistently contributed to team success by maintaining high standards of cleanliness and efficiency in all tasks.
Overview
2
2
years of professional experience
Work history
Hospitality team member
Newcastle Race Course
Gosforth, Newcastle upon Tyne
2024.12 - Current
- Prepared tables swiftly, improving turnover rate.
- Enhanced guest satisfaction with prompt and attentive service.
- Adhered to health and safety regulations, ensuring a safe environment for guests.
- Assisted colleagues during peak hours for smooth operations.
- Streamlined communication between kitchen and floor staff for efficient service.
- Took orders accurately reducing errors in meal preparation.
- Ensured cleanliness of dining area for a pleasant dining experience.
- Coordinated with bar staff to deliver drinks timely.
- Served meals professionally, enhancing overall dining experience.
- Created warm, friendly atmosphere through positive guest interactions.
- Served food and beverages, going the extra mile to deliver personalised customer service.
- Understood and adhered to food safety and hygiene regulations.
- Remained flexible to change shift patterns and cover absences with minimal notice.
- Offered assistance to help team members complete tricky tasks or meet tight deadlines.
Team Member
CJ's Funhouse
Cramlington, Northumberland
2024.08 - Current
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction, ensuring the safety of the children at all times.
- Remained flexible to cover shifts and work overtime as required.
- Dealt efficiently with emergency situations, ensuring child welfare at all times.
- Operated till system accurately, ensuring correct financial transactions.
- Prepared refreshments for children and parents; provided superior customer service.
- Maintained cleanliness of soft play area, contributing to overall health and safety standards.
- Assisted in organising parties and events to ensure memorable experiences for attendees.
Education
Level 3 BTEC diploma in Fashion and Textiles - Fashion and Textiles
Newcastle College
Newcastle upon Tyne 2024.09 -
GCSEs -
Cramlington High School
Cramlington, Northumberland /2019 - /2024
Skills
- English fluency
- Order taking proficiency
- Hygiene regulations compliance
- Customer Service
- Table clearing
- Efficient under pressure
- Cleaning requirements
Affiliations
- Art and design. Travel
References
References available upon request.
Timeline
Hospitality team member
Newcastle Race Course
2024.12 - Current
Level 3 BTEC diploma in Fashion and Textiles - Fashion and Textiles
Newcastle College
2024.09 -
Team Member
CJ's Funhouse
2024.08 - Current
GCSEs -
Cramlington High School
/2019 - /2024