Saffron Kirkland
London,United Kingdom
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Several years of experience in various retail settings with a proven track record of job success.
Overview
10
10
years of professional experience
Work history
Professional nanny
Childcare
Poterfield, United Kingdom
2024.04 - Current
- Provided consistent, age-appropriate discipline in a nurturing and supportive manner
- Provided transportation for the children to and from school and activities
- Organised children's schedules and ensured timely completion of tasks such as homework, bath and bedtime
- Encouraged children to explore and express their creativity through art, music and other activities
- Accompanied children on outings to provide supervision and ensure safety.
- Maintained a clean environment, promoting hygiene standards and cleanliness.
- Developed strong relationships with the children under care, establishing trust and comfort level.
Front Desk Receptionist
The Carlton Tower
London
2022.05 - 2024.03
- Established and maintained a professional relationship with vendors to ensure timely delivery of supplies
- Greeted and welcomed guests in a friendly and personable manner
- Maintained a clean and organised reception area
- Provided outstanding customer service to guests, resulting in a 100% satisfaction rating
Supervisor/Head Hostess
The Hard Rock Cafe
London
2019.01 - 2022.05
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner
- Handled customer feedback and complaints gracefully and professionally
- Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamics
Retail Assistant
SpaceNK
London
2016.01 - 2018.12
- Assisted in the training of new retail staff
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Performed cashier duties in a high-volume retail environment.
- Researched and identified current trends in the retail industry to stay ahead of the competition
Education
Song writing
BIMM London
South West London, United Kingdom 1 2019 - 7 2021
A levels - ICT Computer Science, Sociology, Media
William Morris
London, United Kingdom 1 2016 - 11 2018
Skills
- Ability to acquire new skills efficiently
- Organisation
- Technical Knowledge
- Leadership
- Empathy
- Collaboration
- Child development understanding
Hobbies
Song writing, Creativity, Cooking, Reading
Timeline
Professional nanny
Childcare
2024.04 - Current
Front Desk Receptionist
The Carlton Tower
2022.05 - 2024.03
Supervisor/Head Hostess
The Hard Rock Cafe
2019.01 - 2022.05
Retail Assistant
SpaceNK
2016.01 - 2018.12
Song writing
BIMM London
1 2019 - 7 2021
A levels - ICT Computer Science, Sociology, Media
William Morris
1 2016 - 11 2018