Safal Shah
Customer Service Representative
Ruislip ,Middlesex
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Assistant
Asda
Park Royal, Middlesex
10.2011 - Current
- Answered customer questions about product availability and shipment times.
- Described products to customers and how best to care for merchandise.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Offered basic technical support for clients on wide range of company products.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
Customer Service Representative
William Hill
Greenford , Middlesex
07.2007 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
Field Sales Manager
EDF Energy
London , Middlesex
09.2006 - 06.2007
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Increased sales by 20 % through effectively training employees, closely monitoring regional and local markets and managing inventories.
- Set weekly goals for 15 Deals inside sales representatives.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Identified opportunities and cultivated new business through 14 new cold calls per week.
Education
MBA - Marketing
London School of Business And Finance
09.2005 - 09.2006
B. Sc - Physics
Gujarat University
Ahemdabad India 06.2003 - 03.2003
Skills
Cash Handling
Staff education and training
Complaint resolution
Warehousing functions
Money handling abilities
Key holder experience
Service standard compliance
Sales expertise
Retail store support
Strategic sales knowledge
Stocking and replenishing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Assistant
Asda
10.2011 - Current
Customer Service Representative
William Hill
07.2007 - Current
Field Sales Manager
EDF Energy
09.2006 - 06.2007
MBA - Marketing
London School of Business And Finance
09.2005 - 09.2006
B. Sc - Physics
Gujarat University
06.2003 - 03.2003