Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Safal Shah

Customer Service Representative
Ruislip ,Middlesex

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Assistant

Asda
Park Royal, Middlesex
10.2011 - Current
  • Answered customer questions about product availability and shipment times.
  • Described products to customers and how best to care for merchandise.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Offered basic technical support for clients on wide range of company products.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.

Customer Service Representative

William Hill
Greenford , Middlesex
07.2007 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.

Field Sales Manager

EDF Energy
London , Middlesex
09.2006 - 06.2007
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Increased sales by 20 % through effectively training employees, closely monitoring regional and local markets and managing inventories.
  • Set weekly goals for 15 Deals inside sales representatives.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Identified opportunities and cultivated new business through 14 new cold calls per week.

Education

MBA - Marketing

London School of Business And Finance
09.2005 - 09.2006

B. Sc - Physics

Gujarat University
Ahemdabad India
06.2003 - 03.2003

Skills

Cash Handling

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Assistant

Asda
10.2011 - Current

Customer Service Representative

William Hill
07.2007 - Current

Field Sales Manager

EDF Energy
09.2006 - 06.2007

MBA - Marketing

London School of Business And Finance
09.2005 - 09.2006

B. Sc - Physics

Gujarat University
06.2003 - 03.2003
Safal ShahCustomer Service Representative