Safa Khan

• Updated brokerage packs/system to send to parents/children for suitable activities for their needs

• Made first response referrals for the elderly
• Taking incoming phone calls

• I am currently a registered Dental nurse at Birchwood Dental practice.
• I have experience as receptionist/administrator/customer service. where I take incoming and outcoming calls, booking patients in for appointments, answering any queries and sending emails and referrals.
• Assisted with administrative tasks, improving overall functionality of the office.
• Data entry and maintaining patient records.
• I also have cashing and experience in taking card payments in practice and over the phone, at the end of each working day cashing and statistics and filled in.

• Company Overview: A large NHS and private practice
• I work alongside with a dentists/orthodontist to ensure that patients are receiving their dental treatment with the best care
• I ensure that my patients are comfortable and always re-ensuring them
• Over the past 5 years I have had multiple responsibilities in the practice and have also enhanced my skills on clinic notes and verifying patient confidentiality is taking place at all times
• I was one of the senior nurses at Asden House and helped my practice manager with any workload that needed to be completed
• I also worked as a receptionist when needed, receiving incoming and outcoming calls
• A large NHS and private practice

• Shadowed Occupational Therapists in the office, ordering equipment using CareFirst software
• Conducted Community home visits
• Attended OT meetings/training how to use new equipment

• During my 7-week placement at County Hospital, I was shadowing qualified occupational Therapists
• I gained the knowledge of using my own initiative to carry out suitable exercises for each patient and demonstrated how to use the equipment that they required
• I also was able to write clinical notes effectively
• Furthermore, shadowed Occupational therapists on the hospital ward making their decisions to discharge inpatients

providing excellent customer service, ensuring that the store is well-stocked and organized, and maintaining a positive shopping environment.

• Answering inbound calls: Respond to calls from customers experiencing vehicle breakdowns.
• Customer Service: Provide high-quality customer service and answer customer questions.
• Gathering Information: Take detailed information about the breakdown, including location and vehicle details, and process it into the RAC system.
• Keeping Customers Updated: Maintain clear and timely communication with customers, keeping them informed about the progress of their breakdown assistance.
• Case Management: Effectively manage customer queries and ensure they are resolved efficiently.
• Arranging Assistance: Arrange for the appropriate RAC patrol to be dispatched to the customer's location.
• Sales: Promote and sell RAC services and membership benefits.
• Record Keeping: Maintain accurate records of customer interactions and breakdown details.

• Assisted dispensing medications
• Making blister packs for patients