Saeful Rohman
Cirebon
Overview
8
8
years of professional experience
Work History
Waiter
Ambassador ambience
06.2025 - 01.2026
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waiter
Ambassador ambience
09.2024 - 03.2025
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Managed table settings and ensured readiness for guest arrivals.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Maintained cleanliness and organization of dining areas throughout shifts.
Waiter
Ambassador ambience
09.2023 - 06.2024
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed table settings and ensured readiness for guest arrivals.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waiter
Costa firenze
06.2022 - 02.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed table settings and ensured readiness for guest arrivals.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waiter
Costa diadema
03.2021 - 11.2021
- Delivered exceptional customer service in high-pressure dining environments.
- Managed table settings and ensured readiness for guest arrivals.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on menu items and service protocols.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waiter
Costa pacifica
05.2020 - 01.2021
- Handled customer inquiries and resolved complaints efficiently to enhance satisfaction.
- Assisted in inventory management, ensuring adequate stock levels of supplies and equipment.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed table settings and ensured readiness for guest arrivals.
Waiter
Costa pacifica
08.2019 - 04.2020
- As a waiter in dining room ..
- Enhanced operational efficiency by streamlining service processes during peak hours.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Promoted specials or upsold items to increase average check amount.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Training
Swiss bel-hotel cirebon
03.2018 - 09.2018
- Restauran training, Cirebon
- Training as a waiter for six month.
Education
educational and job training institutions school -
Duta persada
Jogja12.2017
Senior high school - undefined
SMKN 1 MUNDU
Cirebon06.2017
Junior high school - undefined
SMP NEGERI 1 GEBANG
Cirebon04.2014
Skills
- Order taking
- Professional appearance
- Table setting
- Guest relations
- Service prioritization
- Fine dining
- Table bussing
Languages
Italy
English
Hobbies
Travelling, Sing a song
Timeline
Waiter
Ambassador ambience
06.2025 - 01.2026
Waiter
Ambassador ambience
09.2024 - 03.2025
Waiter
Ambassador ambience
09.2023 - 06.2024
Waiter
Costa firenze
06.2022 - 02.2023
Waiter
Costa diadema
03.2021 - 11.2021
Waiter
Costa pacifica
05.2020 - 01.2021
Waiter
Costa pacifica
08.2019 - 04.2020
Training
Swiss bel-hotel cirebon
03.2018 - 09.2018
Senior high school - undefined
SMKN 1 MUNDU
Junior high school - undefined
SMP NEGERI 1 GEBANG
educational and job training institutions school -
Duta persada