Sadokat Jakbaralieva

• Facilitated smooth operations for front desk area by handling all administrative tasks.
• Assisted in keeping track of office supplies, avoiding sudden shortage.
• Helped in preparing meeting rooms before client visits or meetings took place..
• Maintained updated records of visitors' logs daily, ensuring accuracy in data entry .
• Tracked daily activities and important metrics with spreadsheets.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Managed over 50 high volume of incoming calls from multi-line telephone system and documented messages.

• Cross-sold additional dishes and beverages boosting overall revenues.
• Trained new team members, contributing to staff proficiency.
• Resolved customer complaints efficiently, fostering positive relations and repeat business.
• Adapted quickly to changing schedules ensuring consistent performance.
• Assisted in inventory management for efficient stock control.
• Ensured prompt bill generation and collection preventing delays.
• Increased order value by 10% by upselling sides, drinks and desserts.

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• Championed diversity in workplace with inclusive hiring practices.
• Streamlined recruitment process by implementing innovative HR software.
• Mediated conflicts amongst employees to maintain positive working environment.
• Administered payroll accurately, ensuring all employees were paid on time.
• Addressed employee conflicts, following corporate procedures for timely resolution.
• Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.

• Organised client meetings, prepared agendas and took detailed minutes.
• Collaborated with HR officers during recruitment process to streamline candidate screening.
• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Managed over 30 customers call and front desk duties to ensure smooth operation of reception area.
• Assisted with budget preparations enabling effective financial planning.