Summary
Overview
Work history
Education
Skills
Timeline
Generic

Sadiya Ramli

Manchester

Summary

Friendly and professional with strong communication and organisational skills, coupled with ability to manage multiple tasks seamlessly. Proficient in Microsoft Office and skilled in customer service, ensuring welcoming and smooth experience for all visitors. Committed to supporting team and enhancing daily operations.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

10
10
years of professional experience

Work history

Receptionist/assistant

Medichem Pharmacy
09.2020 - 08.2025
  • Greeted as well as assisted customers, ensuring a welcome environment. I also demonstrated empathy and compassion for distressed and poorly customers and customers who had a language barrier ensuring their experience in the pharmacy is seamless.
  • Managed phone calls, handling inquires and escalating calls to the Pharmacist where needed, making sure to follow the pharmacy’s security protocol with each case.
  • Whilst providing a friendly and professional service, I also maintained effective communication with customers, health care providers and colleagues. This allowed our operations to flow swiftly and smoothly eliminating any areas for error.
  • Developed and implemented sale strategies to exceed revenue targets assigned, exceeding targets given by the managing pharmacist. By utilising customer relationship as well as creating a friendly experience, I contributed to the pharmacy’s sale profit extensively.

Administrative Specialist

Nationwide Society Group
08.2022 - 04.2024
  • Assisted customers with fund transfers and addressed any queries in a prompt manner, ensuring each customer is satisfied with their experience.
  • Monitored accounts with the utmost accuracy to ensure they were used for business purposes, flagging accounts that were not adhering to our business terms and conditions.
  • Carefully reviewed mortgage customer documentation to facilitate the progression of their applications, verifying approval for their application to move on to the next stage.
  • Promoted to employee of the month on numerous occasions due to my versatility and adaptability, I handled a high number of cases in the mortgage department and in turn contributed to the company’s success rate in handling cases in an adequate and prompt manner.

NHS Advisor

NHS Test and Trace
12.2020 - 03.2022
  • Conducted outbound calls to individuals who had been in contact with confirmed COVID-19 cases. I effectively communicated with a diverse population, including those with language barriers.
  • Provided support and up to date information on home isolation protocols based on the government guidelines, as this changed regularly, I ensured the information I gave was accurate and up to date. Whilst giving advice, I demonstrated patience and empathy, particularly when advising individuals who were resistant to self-isolation.
  • Organised and responded to administrative demands while adhering to the NHS Policies and Procedures. Accomplished multi-tasking to a high level due to complex data entry whilst also ensuring articulate communication.

Fragrance Consultant

Jo Malone
01.2020 - 09.2020
  • Provided extensive product knowledge, including the nuances of different fragrance notes and their combinations, helping customers select a scent that matched their preference and occasion.
  • Delivered high quality, personalised customer service, fostering a welcoming and luxurious shopping experience. I also assisted with product trials, allowing customers to experience scents before committing to a purchase.
  • Achieved and exceeded sales targets through effective communication and understanding customer’s needs. Also, worked closely with team members to ensure seamless store operations, often covering for absences and sick leave.

Customer Service Specialist

Direct Line Group
01.2016 - 10.2017
  • Handled a high influx of inbound and outbound calls, as well as responding to inquiries made on WeChat promptly, providing exceptional customer service and addressing customer issues and queries, consistently delivered great customer service whilst working to effectively resolve issues.
  • Operated the company’s complex systems to perform tasks for customers, including amendments and renewals ensuring security questions are passed with each call taken.
  • Developed comprehensive knowledge of insurance policies, procedures and regulations to ensure accurate advice and information is given to customers.
  • Resolved customer complaints, ensuring a satisfactory resolution is provided each time. Maintained a positive and enthusiastic attitude even in high pressured situations which was often praised my team leads and management.

Education

BSc (Hons) - Health and Social Care

The Open University
01.2017 - 1 2020

BTEC National Diploma - Distinction

Nichols College
01.2015 - 1 2017

GCSEs - 7 A - C including Maths, Science & English

Manchester Academy
01.2003 - 1 2008

Skills

  • Organisational Skills
  • Ability to use initiative
  • Complex Problem-Solving Skills
  • Customer Service Skills

Timeline

Administrative Specialist

Nationwide Society Group
08.2022 - 04.2024

NHS Advisor

NHS Test and Trace
12.2020 - 03.2022

Receptionist/assistant

Medichem Pharmacy
09.2020 - 08.2025

Fragrance Consultant

Jo Malone
01.2020 - 09.2020

BSc (Hons) - Health and Social Care

The Open University
01.2017 - 1 2020

Customer Service Specialist

Direct Line Group
01.2016 - 10.2017

BTEC National Diploma - Distinction

Nichols College
01.2015 - 1 2017

GCSEs - 7 A - C including Maths, Science & English

Manchester Academy
01.2003 - 1 2008

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Sadiya Ramli