Sadiq Yusuf
Preston,lancashire
Summary
Dedicated professional with a strong focus on customer support capabilities and communication. Demonstrates proactive initiative and critical-thinking in high-pressure situations, ensuring effective conflict resolution and workload prioritisation. Skilled in systems integration and telephone customer support, with a proven ability to work flexibly within a team environment. Committed to leveraging these skills to enhance customer satisfaction and drive organisational success.
Dedicated and driven, bringing strong problem-solving abilities and excellent communication skills. Demonstrates proficiency in technical troubleshooting and customer support, ensuring seamless service delivery. Ready to contribute to operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support
John Lewis & Partners Back Office Team
Manchester, Greater Manchester
01.2019 - Current
- Contributed to developing work practices, developing new processes and advising partners on how to implement these skills.
- Provided professional, reliable customer support, advice and problem-solving for optimised customer satisfaction.
- Currently part of the newly formed Never Knowingly Undersold team, dealing with price matches with or list of 25 competitors, decision making based on our terms and conditions.
- John Lewis Gift Card support team, assisting with gift card queries, replacement gift cards and expired gift cards.
- John Lewis Labeling Team, assisting with customer labelling issues for returned items.
- Returns and Refunds, assisting customers with their returns and processing refunds based on return criteria, assisting with financial requests and determining whether a return product is suitable for a refund.
Education
NVQ Level 2 - Football Coaching
Trafford College
Altrincham, Trafford 09.2007 - 05.2008
NVQ Level 3 - Sports Coaching
Trafford College
Altrincham, Trafford 09.2008 - 05.2009
NVQ level 3 - Fitness
Trafford College
Altrincham, Trafford 09.2013 - 05.2014
NVQ Level 3 - Personal Training
David Lloyd
Trafford Park, Trafford 05.2014 - 08.2014
Skills
- Customer support capabilities
- Customer support communication
- Providing customer support
- Telephone customer support
- Proactive initiative
- Systems Integration
- Initiative in emergencies
- Initiative taking
- Teamwork
- Flexible
- Conflict Resolution
- Workload prioritisation
- Critical-thinking
Affiliations
- Crossfit and Working out
- Hiking along selected trails within the lake district.
References
References available upon request.
Timeline
Customer Support
John Lewis & Partners Back Office Team
01.2019 - Current
NVQ Level 3 - Personal Training
David Lloyd
05.2014 - 08.2014
NVQ level 3 - Fitness
Trafford College
09.2013 - 05.2014
NVQ Level 3 - Sports Coaching
Trafford College
09.2008 - 05.2009
NVQ Level 2 - Football Coaching
Trafford College
09.2007 - 05.2008
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