Sadie Smith
Bournemouth,Dorset
Summary
A confident, highly motivated and proactive individual with a proven record of managing my own work load to tight deadlines, whilst maintaining high quality performance in a regulatory driven environment.
Adaptable to all challenging situations and very keen to learn and develop new skills.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
PERSONAL ASSISTANT
Allianz (Previously LV)
01.2022 - Current
- Provide high-level administrative support, managing complex inbox's, calendars, travel and meeting coordination for senior executives
- Coordinate high-level events and support strategic projects, ensuring seamless execution, budget control and timely delivery, in accordance with company policy
- Serve as a key liaison for executive leadership and external stakeholders, ensuring clear and timely communication
- Draft, review and proofread confidential correspondence, board reports and presentation desks with high attention to detail, ensuring deadlines are met
TEAM LEADER
LV
03.2013 - 12.2021
- Assisted recruitment by running assessment centres, interviewing and providing feedback
- Manage training across all UK sites
- Handling HR related issues including referrals, sickness, performance plans and disciplinary hearings
- Drive and manage team performance to meet deadlines and targets
- Understand customer needs and requirements to facilitate process improvements
- Receiving and interpreting customer feedback to support coaching conversations
CUSTOMER SERVICE REPRESENTATIVE
LV
11.2012 - 03.2013
- Providing phone based customer service for car insurance, handling complex queries and complaints
- Meeting and exceeding predetermined targets
- Delivering solutions under pressure
RETAIL SALES ADVISOR
NEXT
01.2009 - 11.2012
- Exceptional face to face customer service
- Arranging displays to maintain superb visual standards
- Dealing with customer complaints in a professional and courteous manner
- Training and mentoring new staff
Education
9 GCSE'S -
AVONBOURNE SCHOOL
09.2005 - 07.2008
Skills
- Exceptionally organised
- Senior stakeholder management
- Excellent communication skills - Both written and verbal
- Experienced working under NDA and maintaining confidentiality
- Close attention to detail
- Results orientated
- Independent decision maker
- Calm under pressure
- Adaptive to fast-changing enviroments
Timeline
PERSONAL ASSISTANT
Allianz (Previously LV)
01.2022 - Current
TEAM LEADER
LV
03.2013 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
LV
11.2012 - 03.2013
RETAIL SALES ADVISOR
NEXT
01.2009 - 11.2012
9 GCSE'S -
AVONBOURNE SCHOOL
09.2005 - 07.2008
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