Sadie O'Brien
Administrator
Northampton
Summary
Organised and dependable individual with 21 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet company goals. Dedicated rota coordinator highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company goals and meeting business objectives. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Rota & recruitment coordinator
NHS Trust
Northampton, Northamptonshire
02.2021 - Current
- Assisted in budget planning for HR department by assessing future recruitment requirements.
- Established effective communication channels with department heads to understand staffing needs.
- Managed and maintained rota schedules for over 50 employees to ensure smooth operations.
- Reduced time for filling vacancies by creating an organised candidate database.
- Enhanced staff retention with consistent engagement activities and clear communication strategies.
- Facilitated internal transfers and promotions, contributing to employee satisfaction and career progression.
- Developed comprehensive job descriptions to attract qualified candidates.
- Provided support through handling employee concerns, fostering a positive working environment.
- Minimised scheduling conflicts whilst managing multiple rotas simultaneously.
- Negotiated contracts with recruitment agencies for cost effective solutions.
- Streamlined recruitment processes by implementing efficient tracking systems.
- Monitored compliance with employment laws to minimise legal risks during recruitment process.
- Ensured smooth daily operations by overseeing shift swaps and leave requests.
- Resolved staffing issues promptly maintaining high levels of productivity during peak times.
- Maintained detailed records of all recruitment activities, providing transparency in hiring practices.
- Evaluated performance of temporary agency workers deciding on contract extensions or terminations.
- Analysed team performance and productivity data to identify vocational training requirements.
- Wrote employee references for staff leaving company positions.
- Built positive relationships with recruiters to source external job candidates.
- Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
Administration clerk
NHS Trust
Northampton, Northamptonshire
12.2015 - 02.2021
- Welcomed visitors warmly, creating a positive first impression of the organisation.
- Improved office efficiency by analysing and optimising administrative procedures.
- Created a more organised workspace for improved productivity.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Organised and maintained filing systems for accessibility and orderliness.
- Supported other staff members to improve team performance.
- Answered all incoming calls and emails daily, responding to clients and relaying messages to staff to ensure swift resolutions.
- Delivered excellent customer service through phone and email correspondence.
- Utilised Microsoft Office Suite, improving task completion speed.
- Managed appointment scheduling for increased efficiency in the office.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
- Processed and managed documentation, facilitating smooth recordkeeping and retrieval.
- Enhanced customer service with clear, concise communication.
- Handled sensitive information with discretion, fostering trust.
- Compiled data for monthly reports, providing valuable insights for company decision-making.
- Managed office supplies and inventory for day-to-day operations.
- Responded promptly to phone and email inquiries.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
Ward hostess
NHS Trust
Northampton, Northamptonshire
09.2015 - 12.2015
- Delivered highly professional and customer focussed catering service to all patients, staff and visitors.
- Adhered strictly to hospital policies regarding patient privacy during interactions.
- Ensured adherence to hygiene standards whilst serving food and beverages to patients.
- Washed up patients crockery, disposing of waste appropriately.
- Assisted nursing staff with non-clinical tasks, enhancing the efficiency of ward operations.
- Maintained cleanliness of ward to provide a pleasant environment for patients.
- Provided courteous, efficient beverage and meal service to meet patient needs.
- Distributed meals according to individual dietary needs for optimal patient nutrition.
- Monitored inventory levels in ward kitchen, avoiding shortages or excesses.
- Managed waste disposal properly contributing towards a cleaner, healthier ward environment.
- Replenished patient water jugs regularly throughout day to help maintain good hydration.
Housekeeper
NHS Trust
Northampton, Northamptonshire
01.2015 - 09.2015
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Consistently arrived at work on time and ready to start immediately.
- Successfully delivered on tasks within tight deadlines.
- Improved efficiency and productivity by acquiring new skills.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
- Fostered a professional environment through training sessions on etiquette and manners for staff.
- Streamlined operational processes for improved productivity in housekeeping tasks.
- Managed recruitment process, securing skilled workforce for excellent service delivery.
- Conducted regular staff meetings to ensure effective communication and teamwork.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
Ward hostess
NHS Trust
Northampton, Northamptonshire
12.2008 - 01.2015
- Delivered highly professional and customer focussed catering service to all patients, staff and visitors.
- Adhered strictly to hospital policies regarding patient privacy during interactions.
- Ensured adherence to hygiene standards whilst serving food and beverages to patients.
- Washed up patients crockery, disposing of waste appropriately.
- Assisted nursing staff with non-clinical tasks, enhancing the efficiency of ward operations.
- Maintained cleanliness of ward to provide a pleasant environment for patients.
- Provided courteous, efficient beverage and meal service to meet patient needs.
- Distributed meals according to individual dietary needs for optimal patient nutrition.
- Monitored inventory levels in ward kitchen, avoiding shortages or excesses.
- Managed waste disposal properly contributing towards a cleaner, healthier ward environment.
- Replenished patient water jugs regularly throughout day to help maintain good hydration.
Health care assistant
NHS Trust
Northampton, Northamptonshire
09.2008 - 12.2008
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Worked closely with nurses to maintain optimum levels of communication.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
Ward hostess
NHS Trust
Northampton, Northamptonshire
12.2004 - 09.2008
- Delivered highly professional and customer focussed catering service to all patients, staff and visitors.
- Adhered strictly to hospital policies regarding patient privacy during interactions.
- Ensured adherence to hygiene standards whilst serving food and beverages to patients.
- Washed up patients crockery, disposing of waste appropriately.
- Assisted nursing staff with non-clinical tasks, enhancing the efficiency of ward operations.
- Maintained cleanliness of ward to provide a pleasant environment for patients.
- Provided courteous, efficient beverage and meal service to meet patient needs.
- Distributed meals according to individual dietary needs for optimal patient nutrition.
- Monitored inventory levels in ward kitchen, avoiding shortages or excesses.
- Managed waste disposal properly contributing towards a cleaner, healthier ward environment.
- Replenished patient water jugs regularly throughout day to help maintain good hydration.
Education
Diploma of Higher Education - People Management
Learn Direct
Northampton, Northamptonshire 09.2025 -
Foundation Degree in Science - Garden Design & Horticulture
University of Northampton
Northampton, Northamptonshire 09.2011 - 07.2013
Higher National Diploma - Garden Design & Horticulture
Moulton College
Northampton, Northamptonshire 09.2009 - 07.2011
Access to Health - Access to Health
Boothlane College
Northampton, Northamptonshire 09.2007 - 07.2008
Skills
Budget administration
Critical thinking
Payroll understanding
Workforce management
HR policies knowledge
Stakeholder liaison
Knowledge of cipd standards
Change management
Recruitment
Project leadership
Training and Development
Certification
Oliver McGowan training on Autism and Learning Disability
References
Kelly Ratcliffe- General Manager for Urgent Care
Available on request
Timeline
Diploma of Higher Education - People Management
Learn Direct
09.2025 -
Rota & recruitment coordinator
NHS Trust
02.2021 - Current
Administration clerk
NHS Trust
12.2015 - 02.2021
Ward hostess
NHS Trust
09.2015 - 12.2015
Housekeeper
NHS Trust
01.2015 - 09.2015
Foundation Degree in Science - Garden Design & Horticulture
University of Northampton
09.2011 - 07.2013
Higher National Diploma - Garden Design & Horticulture
Moulton College
09.2009 - 07.2011
Ward hostess
NHS Trust
12.2008 - 01.2015
Health care assistant
NHS Trust
09.2008 - 12.2008
Access to Health - Access to Health
Boothlane College
09.2007 - 07.2008
Ward hostess
NHS Trust
12.2004 - 09.2008