Sadie Lane
Glasgow,Scotland
Summary
I am a motivated and detail-oriented professional with over 8 years of experience in retail, hospitality and customer service. I can confidently prioritise tasks in a fast paced environment with attention to detail and I have a main focus on delivering exceptional customer service in any role I take on.
Overview
7
7
years of professional experience
Work history
Marketing and Social Media Intern
Resonate Music Conference
Glasgow
2025.10 - 2025.11
- Assisted the conference organisers with digital marketing plans and social media content creation for their Instagram and TikTok accounts.
- Used Canva, Capcut and Photopea to design social media posts, including digital posters and videos that featured on the company's social media accounts.
- Utilised Instagram's analytics tools to get insightful reports on digital reach and effectiveness of posts.
Retail Assistant
Monki
Glasgow
2024.08 - 2025.08
- Interacted with customers in the busy store, assisted with any queries, replenished stock and ensured the store was kept tidy and presentable at all times.
- Handled transactions, maintaining accurate till records.
- Kept up to date with in-store promotions to communicate them effectively to customers.
Zero Carbon Living Advisor
OVO Energy
Glasgow
2023.10 - 2024.03
- Answered customer queries across calls, emails and live web chats and managed their energy accounts.
- Managed multiple interactions and cases at once with accuracy, attention to detail and with a confident telephone manner.
- I used communication and problem solving skills to resolve complex customer issues to a high standard.
- I confidently used Google Workspace features such as Sheets, Docs and Calendar.
Store Assistant
Pie In The Sky Ltd
Edinburgh
2022.09 - 2023.08
- Greeted and served customers, handled transactions with accuracy, cashed up, kept the stores clean and presentable and ensured stock was constantly replenished.
- Worked between four busy stores owned by the company, often working between multiple in one shift, and selling a range of products from housewares to clothing.
- Arranged shop displays attractively, driving interest in products.
- Confidently planned and prioritised tasks to ensure time sensitive tasks were fully completed during unpredictable shifts.
Shift Supervisor
Starbucks
Edinburgh
2021.11 - 2022.07
- Prepared the full drinks and food menu following company procedures.
- Helped manage the team, delegating tasks and coaching staff to ensure the store met the brand’s standards and expectations.
- Researched and ordered stock whilst predicting the quantities through evaluating weekly trends.
- Maintained high standards of cleanliness across all work areas.
Cafe Assistant and Events Coordinator
The Mule on Rouge
Berwick upon Tweed
2019.04 - 2021.10
- Prepared full food and drinks menu in a faced-paced cafe.
- Served customers promptly, whilst delivering excellent customer service and product knowledge.
- Coordinated live music events for the venue, networking with artists, setting up the venue and promoting the event locally and online, all within tight deadlines.
- Helped develop and implement new ideas for events, launches, administration tasks and organisational systems for the cafe itself.
Bartender
The Curfew Micropub
Berwick-Upon-Tweed, Northumberland
2021.06 - 2021.08
- Greeted and served customers in popular micropub, providing attentive customer service on busy shifts and accurately taking and preparing customer orders.
- Managed stock levels efficiently and ensured bar equipment was ready, preventing shortage during peak hours.
Education
Higher National Diploma - Music Business
Glasgow Kelvin College
Glasgow, Glasgow City 08/2024 - 06/2026
A Levels -
Berwick Academy
Berwick-Upon-Tweed, Northumberland 09/2017 - 06/2019
Skills
- Time Management
- Communication
- Collaboration
- Microsoft Office and Google Workspace
Extra-Curricular Activities
Artist Manager
- Since Feb 2025, I've been managing local musicians; my role includes administrative duties, booking live gigs, networking with industry professionals and creating promotional content for social media.
Music Writer
- I run my own collaborative music and culture zine 'Big Nothing', where I research topics, write pieces and design both the print magazine and website.
References
References available upon request.
Timeline
Marketing and Social Media Intern
Resonate Music Conference
2025.10 - 2025.11
Retail Assistant
Monki
2024.08 - 2025.08
Zero Carbon Living Advisor
OVO Energy
2023.10 - 2024.03
Store Assistant
Pie In The Sky Ltd
2022.09 - 2023.08
Shift Supervisor
Starbucks
2021.11 - 2022.07
Bartender
The Curfew Micropub
2021.06 - 2021.08
Cafe Assistant and Events Coordinator
The Mule on Rouge
2019.04 - 2021.10
Higher National Diploma - Music Business
Glasgow Kelvin College
08/2024 - 06/2026
A Levels -
Berwick Academy
09/2017 - 06/2019