Sadie Hodgett

• Devised marketing plans, resulting in increased brand awareness.
• Resolved client issues promptly, ensuring high levels of satisfaction.
• Assured timely delivery of products and services to meet customer expectations.
• Worked closely with product development teams for customising offerings according to client needs.
• Established strong rapport with clients through regular communication.
• Managed business relationships to ensure loyalty and long-term commitment.
• Delivered presentations to potential clients, securing new business partnerships.

• Lead client communications and campaign delivery across multiple accounts, managing both organic and paid content strategies from briefing to execution.
• Act as the primary point of contact for clients, overseeing creative development, timelines, and performance tracking, while ensuring alignment with brand objectives.
• Collaborate with internal teams including creative, production, and paid media, to build and launch multi-platform campaigns tailored to the construction and trades audience.
• Present proposals, performance reports, and strategic recommendations during client calls, consistently delivering insights that support growth and retention.
• Work closely with influencers, partners, and stakeholders to amplify campaign reach and engagement across social channels.
• Operate at Account Manager level, taking ownership of key projects and fostering long-term client relationships.

• Trusted to mentor junior team members and support new business development efforts through proposal input and case studies.

• Coordinated the movement, tracking, and organisation of product samples across e-commerce, PR, and campaign teams, ensuring accurate documentation and on-time delivery.
• Worked cross-functionally with studio, marketing, and logistics teams to support ongoing seasonal campaigns and product launches.
• Maintained the sample library, monitored inventory levels, and assisted in preparing items for press and influencer loans.

• Role concluded due to a company-wide restructuring.

• Assisted with the planning and execution of e-commerce and campaign shoots, supporting stylists, photographers, and art directors to ensure seamless on-set operations.
• Prepared and organised products and fashion samples, ensuring accuracy and readiness for shoot schedules, while maintaining detailed logs of sample movement.
• Collaborated with product, e-commerce, and content teams to help deliver high-quality visual assets aligned with Liberty’s premium brand standards.
• Helped maintain studio flow and environment. Coordinating props, ensuring timely styling transitions, and supporting efficient file handovers to post-production.
• Demonstrated a strong understanding of luxury fashion presentation, with a keen eye for detail developed through previous roles in visual merchandising and studio production.

• Contributed to a collaborative, fast-paced studio culture, balancing creativity with operational precision under tight deadlines.

• Supported the end-to-end studio production process for e-commerce and campaign shoots, assisting stylists, photographers, models, and art directors on set.
• Managed product samples: logging, prepping, and organising stock for shoots to ensure smooth workflows and accurate representation online.
• Collaborated closely with the wider creative and merchandising teams to align shoot outputs with campaign briefs and brand guidelines.
• Maintained meticulous attention to detail in tracking product status, ensuring timely returns and minimal stock loss across fast-moving collections.
• Gained hands-on experience with fashion production timelines, model call sheets, styling coordination, and the logistics behind high-volume digital content creation.

• Drew on previous customer-facing and visual merchandising experience to help ensure consistent and elevated brand presentation across platforms.

• Delivered high-quality customer support across multiple channels (email, live chat, social media) using platforms such as Zendesk and Gnatta, ensuring timely and empathetic resolutions.
• Managed and tracked customer orders, returns, and inquiries through Shopify, providing detailed assistance and troubleshooting for both domestic and international customers.
• Collaborated cross-functionally with warehouse, tech, and product teams to resolve complex issues and improve overall customer experience.
• Maintained high customer satisfaction ratings by combining product knowledge with clear, brand-aligned communication.
• Identified trends in customer feedback and contributed to improving help center content and internal processes.

• Worked in a high-volume, fast-paced digital environment, continuously adapting to new tools and systems while upholding Gymsharks community-focused tone of voice.

• Led the planning and execution of visual concepts across the store in line with H&M’s brand guidelines, ensuring an engaging and commercially effective customer experience.
• Created impactful window displays and in-store layouts that highlighted key trends, promotions, and seasonal collections, driving increased foot traffic and sales.
• Collaborated closely with store and department managers to align visual strategy with commercial goals, adapting layouts based on real-time sales data and customer behaviour
• Trained and guided sales staff on visual standards and product presentation, fostering a consistent and high-quality brand image throughout the store.
• Managed time-sensitive floor moves and launches, balancing creativity with operational efficiency under tight deadlines.

• Continued to apply performance discipline and creative sensibility gained from professional dance training to deliver compelling visual storytelling.

• Delivered excellent customer service in a fast-paced, high-volume retail environment, consistently meeting sales targets and KPIs.
• Maintained in-depth product knowledge and supported customers with styling and wardrobe advice.
• Worked collaboratively with team members to ensure a seamless shopping experience, contributing to store organisation, visual merchandising, and stock replenishment.
• Adapted quickly to changing priorities and peak periods (e.g., seasonal sales), often taking on additional responsibilities to support team performance.
• Balanced part-time/full-time shifts with intensive professional dance training, demonstrating strong time management, commitment, and discipline.