Sadie George

Core Administrative Skills Communication & Interpersonal Skills Organisational & Planning Skills Technical & IT Skills Analytical & Problem-Solving Skills Compliance & Governance Personal Attributes

• Advanced word processing and audio typing
• Minute taking and transcription
• Diary management and meeting coordination
• Agenda preparation and document collation
• Maintaining electronic and paper filing systems
• Data entry and database management (e.g., RiO, TRAC, Integra, E-Roster)
• Excellent written and verbal communication
• Professional telephone and email etiquette
• Ability to liaise with multidisciplinary teams and external stakeholders
• Customer service and patient-facing communication
• Confidentiality and discretion in handling sensitive information
• Scheduling and coordinating complex panel meetings (OATS, ISP, SCRP)
• Prioritising workload and managing competing demands
• Preparing reports, spreadsheets, and presentations
• Managing rotas and annual leave records
• Event planning (team development days, away days)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
• Knowledge of medical terminology
• Experience with NHS systems (RiO, Integra, E-Roster)
• Database creation and maintenance
• Audio typing and advanced keyboard skills
• Data analysis for audits and reporting
• Identifying trends and opportunities for improvement
• Decision-making in absence of clear guidelines
• Handling complex queries and resolving scheduling issues
• Understanding of Data Protection Act and Caldicott Principles
• Adherence to Trust policies and procedures
• Information governance and confidentiality standards
• Flexible and adaptable in a changing environment
• Ability to work independently and as part of a team
• Compassionate and respectful approach
• Calm under pressure and in challenging situations
• Positive attitude toward change and innovation

• Prepared meeting agendas to ensure efficient proceedings.
• Provided secretarial support during multidisciplinary meetings, including minute-taking.
• Dictated correspondence from consultants accurately and promptly.
• Managed petty cash and conducted reconciliations effectively.
• Covered reception duties to maintain office operations.
• Handled incoming post and emails to facilitate prompt responses.
• Enhanced team efficiency by managing diaries and scheduling meetings.
• Compiled collaborative reports with relevant data for informed decision-making.
• Facilitated seamless communication with drafting correspondence and emails.
• Facilitated staff training sessions.
• Completed ad-hoc administrative and secretarial tasks including scanning, photocopying and proofreading.
• Followed written and verbal procedures, completing tasks with accuracy and efficiency.
• Organised professional calendars, supplying timely reminders of upcoming meetings and events.
• Managed queries in person, by phone and via email with exceptional customer care.
• UUpdated files and records with precise system navigation.
• Ordered medical supplies for wards, signing off on received purchase orders.
• Checked stationery supplies and promptly ordered low-stock items to fulfil demand.

• Completed data entry tasks whilst adhering to strict deadlines.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Upheld confidentiality with sensitive information handling procedures.
• Assisted with administrative tasks, improving overall functionality of the office.
• Maintained accurate logs of visitor entries for security purposes.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Offered knowledgeable, friendly support to in-office guests.
• Handled office petty cash and maintained flawless records.
• Managed office calendar, set new appointments and assisted with arrangements.
• Wrote professional letters, memos and emails for internal and external business communication.
• Issued visitor and contractor passes and recorded visits on security system.

• Kept communal areas tidy and well-organised for optimal functionality.
• Ensured customer satisfaction by addressing specific requests or concerns promptly.
• Contributed to improved health standards with meticulous kitchen cleaning routines.
• Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
• Monitored cleaning supplies and ordered more when necessary.
• Communicated well with team across multiple locations.
• Adhered to health and safety regulations to maintain safe environment for customers.
• Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
• Secured premises at end of shift, ensuring safety of all areas.
• Spot cleaned and sanitised high-touch areas.
• Followed health and safety guidelines to properly dispose of waste and toxic materials.
• Improved kitchen efficiency by assisting in food preparation tasks.
• Assisted in inventory management to avoid food wastage.
• Ensured proper waste disposal to maintain a hygienic kitchen environment.
• Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
• Stored ingredients properly, extending their freshness dates significantly.

• Generated accurate invoices and remittances for customers on QuickBooks.
• Processed staff wages promptly and efficiently.
• Enhanced communication for better team coordination by answering calls and emails promptly.
• Coordinated staff schedules, ensuring smooth daily operations.
• Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
• Performed data entry tasks diligently, maintaining accurate office records at all times.
• Greeted guests and clients with warmth and professionalism.
• Responded promptly to telephone enquiries from clients, vendors and customers.
• Contacted supplier regarding steel pricing for customers.
• Leave entitlement for employees
• Inform customers as soon as orders are available
• Book accommodation

• Ensured visual merchandising standards with regular display updates.
• Collaborated with store manager to identify fast-selling products and restock accordingly.
• Handled cash register operations efficiently, minimising queue lengths at checkouts.
• Participated in seasonal sale preparations by arranging promotional displays strategically.
• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• Provided coverage during peak times to manage customer flow effectively.
• Assisted in stock replenishment to maintain store appearance.
• Delivered excellent customer service by answering queries and providing product information.

• Streamlined office procedures for enhanced operational efficiency.
• Facilitated smooth operation by resolving driver issues promptly.
• Updated vehicle records regularly, maintaining accurate database.
• Maintained regular contact with customers for updates on delivery status.
• Verified delivery details before dispatch, minimising errors in shipment.
• Maintained proper documentation for compliance with transport regulations.
• Managed communication between drivers, ensuring timely deliveries.
• Organised transport schedules for optimal route planning.
• Oversaw day-to-day operations to maintain seamless workflow.
• Handled customer inquiries with professionalism, ensuring high level of satisfaction.
• Planned office events and activities, fostering team-building and employee engagement.

• Completed errands outside office when required supporting overall functioning.
• Contributed to team effort by performing necessary tasks promptly upon request.
• Provided efficient assistance to office seniors by handling paperwork, filing and photocopying.
• Demonstrated adaptability through diverse task completion on daily basis.
• Performed general clerical duties such as sorting mail, thus boosting operational efficiency.
• Managed reception area, offering warm welcome to visitors and clients.