Ashrafuz Zaman Mallick
Orpington
Summary
Experienced and results-driven Restaurant Manager with over 3 years of success in leading high-performing teams, optimizing daily operations, and delivering exceptional customer service in fast paced hospitality environments. Proven ability to manage staff, control costs, boost sales, and maintain high standards of food quality, hygiene, and service. Adept at training and motivating teams, resolving customer concerns efficiently, and driving revenue growth through strategic planning. Committed to creating a welcoming dining experience that encourages repeat business and long-term customer loyalty.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Supervisor
Nando's
London, Kent
2024.11 - Current
- Coordinated with other supervisors to maintain consistency across shifts.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
Manager
Cream’s Cafe Orpington
London, United Kingdom
2023.02 - Current
- Maintained inventory control, reduced stock shortages.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
- Designed and implemented training to further develop staff based on business goals.
- Established clear budgets and cost controls strategies to meet objectives.
Executive Accounts Manager
Euro Apparel Sourcing Ltd
, Bangladesh
2021.11 - 2022.12
- Kept accurate company records, upholding compliance with regulations and company policies.
- Oversaw financial management practices, maintaining fiscal responsibility and boosting profitability .
- Oversaw accounts payable and receivable activities for efficient cash flow management.
Education
Masters - MSC International Business and Management
University of Portsmouth
Portsmouth 2023.01 - 2024.07
Skills
- Teamwork
- MS Excel
- Leadership
- Compliance monitoring
- Quality Assurance
- Budgeting and finance
- Supply chain management
- Marketing strategy
Timeline
Supervisor
Nando's
2024.11 - Current
Manager
Cream’s Cafe Orpington
2023.02 - Current
Masters - MSC International Business and Management
University of Portsmouth
2023.01 - 2024.07
Executive Accounts Manager
Euro Apparel Sourcing Ltd
2021.11 - 2022.12