Sadia Khan
London
Summary
Results-driven HR Coordinator with over a year of experience in recruitment, employee relations, and database management. Proven ability to develop and implement HR policies that align with organisational objectives and foster a positive workplace culture. Skilled in building strong relationships with employees and clients through effective communication and exceptional customer service. Proficient in Microsoft Office Suite and Google Workspace, with a strong focus on data accuracy and confidentiality. A dedicated team player with a commitment to continuous improvement and a passion for enhancing organisational effectiveness.
Overview
8
8
years of professional experience
Work history
Passenger Service Agent
ABM Aviation (Stansted Airport)
2025.04 - Current
- Handled baggage check-in processes and ensured safe transfer to aircraft, adhering to airline regulations.
- Educated customers about visas and documents required for specific travel destinations.
- Worked with flight and ground crew to facilitate seamless operations.
- Greeted passengers and provided boarding instructions.
- Provided exceptional customer service, answering passenger queries and resolving issues to maintain high satisfaction levels.
HR Coordinator
TJ Miller Ltd
London
2023.05 - 2025.02
- Conducted recruitment activities, including candidate screening, interview coordination, and onboarding, to secure the best talent for organisational needs.
- Maintained employee databases, ensuring accuracy, confidentiality, and up-to-date records for efficient workforce management.
- Supported employee engagement initiatives, promoting a positive and inclusive workplace culture.
- Assisted in performance management processes, contributing to employee evaluations and feedback sessions for continuous improvement.
HR manager
United Bank Limited (UBL)
Pakistan, Pakistan
2018.08 - 2023.04
- Formulate recruitment strategies using structured candidate screening and clear criteria.
- Conduct regular officer performance evaluations with consistent scoring and feedback.
- Maintain open team communication through scheduled updates and issue check-ins.
- Arranging workshops/training programmes to fill the gaps.
- Maintain a productive and open environments to retain talent.
- Smooth operations of timely and accurate payment.
Education
Master - International business with HRM
Ulster University
LondonSkills
- Recruitment and Talent Acquisition
- Employee Relations
- HR Policy Development
- Performance Management
- Communication Skills
- Database Management
- Customer Relationship Management
- Problem-Solving
- Google Workspace
- Customer Care Expertise
- Customer service
- Conflict resolution
- Process improvement
- Performance management
- Relationship building
Timeline
Passenger Service Agent
ABM Aviation (Stansted Airport)
2025.04 - Current
HR Coordinator
TJ Miller Ltd
2023.05 - 2025.02
HR manager
United Bank Limited (UBL)
2018.08 - 2023.04
Master - International business with HRM
Ulster University