SADIA GHOS
Reading
Summary
Dedicated professional with extensive expertise in customer service and support, adept at complaint handling and resolution. Proven ability to enhance sales through comprehensive product knowledge and customer needs analysis. Skilled in appointment scheduling, CRM, Microsoft Office, and call-centre operations. Demonstrates proficiency in stock and inventory management, cash handling, and relationship building. Strong time management and multitasking abilities ensure efficient workflow. Committed to leveraging skills for continued career growth in customer relations.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
Work history
Sales Assistant
Sunglass Hut – John Lewis
Reading
04.2021 - 11.2024
- Delivered premium customer service using strong product knowledge to assist customers in selecting eyewear suited to their needs and lifestyles. Maintained high visual merchandising standards, ensuring displays were secure and visually appealing. Confidently handled customer enquiries in welcoming and professional manner and followed opening and closing procedures in line with company guidelines.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Retail Sales Associate
House of Fraser
Reading
06.2018 - 03.2020
- Provided excellent customer service by assisting shoppers with product enquiries and recommendations. Handled till operations including payments, returns, and exchanges accurately. Supported stock replenishment, visual merchandising, and maintained clean, organised sales floor. Worked collaboratively with colleagues to support department targets and smooth daily operations.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Assistant
Tesco Extra
Reading
07.2008 - 10.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Supported team by demonstrating respect and willingness to help.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Customer Service Agent
Thames Water
Reading, Reading
04.2018 - 06.2018
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Coordinated with team members for superior customer service delivery.
- Ensured smooth transactions with detailed record keeping.
- Streamlined communication channels for more efficient response times from team.
Customer Assistant
Vision Express
Reading, Reading
10.2017 - 04.2018
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Assisted customers with product selection to ensure satisfaction.
- Improved customer relations by promptly addressing queries and concerns.
- Collaborated efficiently with team members to maintain smooth store operations.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Handled cash and card payments with accuracy.
- Ensured health and safety regulations complied within work premises at all times.
Education
GNVQ Intermediate Award – Business - National Diploma
Highdown School
Reading, England03.2008
Skills
- Customer service & support
- Complaint handling & resolution
- Sales & product knowledge
- Customer needs analysis
- Appointment scheduling
- CRM & Microsoft Office
- Stock & inventory management
- Call-centre experience
- Cash handling
- Relationship building
- Time management & multitasking
LANGUAGES
English (First Language)
Punjabi / Urdu (Advanced)
Timeline
Sales Assistant
Sunglass Hut – John Lewis
04.2021 - 11.2024
Retail Sales Associate
House of Fraser
06.2018 - 03.2020
Customer Service Agent
Thames Water
04.2018 - 06.2018
Customer Assistant
Vision Express
10.2017 - 04.2018
Sales Assistant
Tesco Extra
07.2008 - 10.2018
GNVQ Intermediate Award – Business - National Diploma
Highdown School