Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

sadia akhtar

Summary

Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Receptionist

Saddique & Co Chartered Accountants
Manchester
11.2021 - 01.2023
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained and organised reception area for a professional business environment.
  • Submitted clients Self-Assessments, Appeals and Payments
  • Company House Appeals
  • Invoicing
  • Typing of Accounts


Carer

MRL Healthcare
Stockport, Cheshire
07.2013 - 06.2014
  • Provided exceptional care to elderly patients by assisting with daily tasks.
  • Encouraged social interaction for improved mental health amongst residents.
  • Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
  • Assisted with mobility to ensure safety and prevent accidents.
  • Administered medication, ensuring correct dosage and timing.
  • Offered companionship to reduce feelings of loneliness in patients.
  • Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
  • Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.

Education

HND computing and Maths -

Manchester Metropolitan University
Manchester
09.2001 - 07.2003

A-Levels -

Xaverian Sixth Form College
Manchester
09.1998 - 07.2000

GCSEs -

William Hulme's Grammar School
Manchester
09.1996 - 07.1998

Skills

  • Telephone etiquette
  • Customer service
  • Appointment scheduling
  • Reception area maintenance
  • Mail sorting and distribution
  • Time management
  • Client confidentiality understanding
  • File management
  • Word processing
  • Email communication
  • Attention to Detail
  • Multi-line telephone systems
  • Greeting customers
  • Interpersonal communications
  • Multitasking and prioritisation

Languages

English
Native
Urdu
Fluent
German
Fluent
Italian
Advanced
Punjabi
Native

Affiliations

  • Spending time with family, Cooking, Going to new places.

Timeline

Receptionist

Saddique & Co Chartered Accountants
11.2021 - 01.2023

Carer

MRL Healthcare
07.2013 - 06.2014

HND computing and Maths -

Manchester Metropolitan University
09.2001 - 07.2003

A-Levels -

Xaverian Sixth Form College
09.1998 - 07.2000

GCSEs -

William Hulme's Grammar School
09.1996 - 07.1998

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sadia akhtar