sadia akhtar
Summary
Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Receptionist
Saddique & Co Chartered Accountants
Manchester
2021.11 - 2023.01
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained and organised reception area for a professional business environment.
- Submitted clients Self-Assessments, Appeals and Payments
- Company House Appeals
- Invoicing
- Typing of Accounts
Carer
MRL Healthcare
Stockport, Cheshire
2013.07 - 2014.06
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Encouraged social interaction for improved mental health amongst residents.
- Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Assisted with mobility to ensure safety and prevent accidents.
- Administered medication, ensuring correct dosage and timing.
- Offered companionship to reduce feelings of loneliness in patients.
- Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
Education
HND computing and Maths -
Manchester Metropolitan University
Manchester 2001.09 - 2003.07
A-Levels -
Xaverian Sixth Form College
Manchester 1998.09 - 2000.07
GCSEs -
William Hulme's Grammar School
Manchester 1996.09 - 1998.07
Skills
- Telephone etiquette
- Customer service
- Appointment scheduling
- Reception area maintenance
- Mail sorting and distribution
- Time management
- Client confidentiality understanding
- File management
- Word processing
- Email communication
- Attention to Detail
- Multi-line telephone systems
- Greeting customers
- Interpersonal communications
- Multitasking and prioritisation
Languages
English
Native
Urdu
Fluent
German
Fluent
Italian
Advanced
Punjabi
Native
Affiliations
- Spending time with family, Cooking, Going to new places.
Timeline
Receptionist
Saddique & Co Chartered Accountants
2021.11 - 2023.01
Carer
MRL Healthcare
2013.07 - 2014.06
HND computing and Maths -
Manchester Metropolitan University
2001.09 - 2003.07
A-Levels -
Xaverian Sixth Form College
1998.09 - 2000.07
GCSEs -
William Hulme's Grammar School
1996.09 - 1998.07